Steven Laurent
Lake Worth,FL
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
3
3
years of professional experience
Work History
Shift Manager
Chick-fil-A
08.2021 - 11.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
Education
Certificate Of Technical Studies - HVAC
Florida Career
6058 Okeechobee Blvd West Palm Beach, FL 33417 Un02.2022
Skills
- Customer service focus
- Accurate money handling
- Opening and closing procedures
- Training and mentoring
- Problem-solving abilities
- Multitasking
- Safety Protocols
Timeline
Shift Manager
Chick-fil-A
08.2021 - 11.2024
Certificate Of Technical Studies - HVAC
Florida Career
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