STEVEN LAWRENCE
220 ROCROI DR. GEORGETOWN,TX
Summary
Highly motivated sales professional with extensive customer service and sales experience. Experience in roles such as Sales, Sales Manager, and Finance Manager. Energetic with a track record of driving increased revenue, and improving buying experience and elevating company profile. Recognized for sales records and customer satisfaction awards.
Overview
11
11
years of professional experience
Work History
Sales Advisor
Toyota Of Cedar Park
10.2023 - Current
- Increased sales by establishing rapport with customers and identifying their needs.
- Developed long-lasting client relationships by providing exceptional customer service.
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Conducted regular follow-ups with clients, ensuring continued satisfaction and generating future business opportunities.
- Managed approximately 30 incoming/outgoing calls, emails and texts per day from customers.
Sales Associate
Ron Hoover RV & Marine
07.2022 - 10.2023
- Assisted customers in purchases of new/used RV models, boats, and equipment.
- Schedule and follow up with orientation and delivery of customer's purchase.
- Attend RV shows to demonstrate and sell products.
- Self generate leads by posting ads across various online platforms.
Sales/Finance Manager
Explore USA RV Supercenter
03.2021 - 07.2022
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Sales Consultant
Don Hewlett Chevrolet Buick
08.2015 - 03.2021
- Assist customers with their vehicle purchasing and leasing needs in a fun and professional manner for a family owned operation.
- Ability to handle negotiations over purchase price, financing, and special customer requests.
- Maintain communication with customers from beginning of purchase process through ownership, while providing assistance to maintain high customer satisfaction.
- Awarded General Motors Mark of Excellence Award, four consecutive years due to high sales volume and customer satisfaction scores.
Sales Consultant
Apple Sport Imports
02.2015 - 08.2015
- Generated pre-owned sales in a professional, no haggle atmosphere
- Worked with a small team to provide a positive experience with high-end inventory and clientele
- Consistently overcame negotiation objections while being in a one-price environment.
Sales Consultant
Round Rock Toyota
02.2013 - 02.2015
- Assisted customers with their vehicle purchases under a large corporate atmosphere
- Routinely followed up with prospective clients during and after the purchase process
- Maintained product and inventory knowledge for three separate dealerships in order to always have an option that worked best for the customer.
Education
High School Diploma -
Twin Falls High School
Twin Falls05.2009
Skills
- Relationship Selling
- Negotiation Tactics
- Effective Communication Skills
- Highly Organized and Efficient
- Product Knowledge
- Customer Satisfaction
- Listening Skills
- Product Demonstration
- Persuasive Selling
Timeline
Sales Advisor
Toyota Of Cedar Park
10.2023 - Current
Sales Associate
Ron Hoover RV & Marine
07.2022 - 10.2023
Sales/Finance Manager
Explore USA RV Supercenter
03.2021 - 07.2022
Sales Consultant
Don Hewlett Chevrolet Buick
08.2015 - 03.2021
Sales Consultant
Apple Sport Imports
02.2015 - 08.2015
Sales Consultant
Round Rock Toyota
02.2013 - 02.2015
High School Diploma -
Twin Falls High School
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