Steven Lindsey
Sales Developement Representative
Newport,Rhode Island
Summary
Goal-oriented Sales Development Representative committed to creating trusting relationships with customers to generate leads and drive sales. Creative and flexible professional with 2 years of experience utilizing consultative sales methods to develop new business. Proficient in using CRM software. Polished in creating new sales and outreach opportunities and deflecting objections.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Sales Development Representative
GovSpend
Delray Beach, FL
09.2021 - Current
- Set Demos, Close deals, Navigate through CRM to find leads, Make outgoing calls to DM of companies, and hit monthly and annual sales goals for the company.
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Directed customer leads to connections department for further assistance.
- Emailed important, relevant information regarding [Product or Service] to [Number] potential and existing customers.
- Won new business by articulating full value of company's capabilities to prospects.
Brand Ambassador
VIPdesk Connect
Miramar, FL
08.2020 - 09.2021
- I troubleshoot software and equipment for Astro Gaming headsets, Ultimate Ears Speakers, and Blue
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
- Engaged, educated and befriended customers to deliver amazing shopping experience.
- Achieved and exceeded sales goals in line with prescribed selling strategy.
- Showed understanding of customer's personal style and preferences when offering product advice.
Call Center Representative
Alorica
El Paso, TX
09.2019 - 08.2020
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Resolved concerns with products or services to help with retention and drive sales.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Compiled status and performance reports for team leaders to address company strengths and weaknesses.
- Processed debit and credit card and electronic check payments.
- Collaborated with shipping team to track shipments, verify orders and handle product returns.
- Boosted customer service satisfaction ratings through consistent quality control.
Cavalry Scout, United States Armed Services- Army
El Paso, TX
06.2016 - 08.2019
Education
Associate - Criminal Justice
Marian University
06.2015 - 05.2016
High - undefined
Indian Trail Academy
09.2011 - 06.2015
No Degree - Cybersecurity
Florida Technical College
Orlando, FL 04.2022 - Current
Skills
PayrollCall CenterCustomer ServiceCSRMicrosoft Office (9 years)Time ManagementLeadership ExperienceMilitary ExperienceSoftware TroubleshootingHelp DeskTroubleshootingTechnical SupportDesktop SupportComputer NetworkingMicrosoft WindowsMilitary ServiceBranch: United States ArmyRank: E
Critical Thinking
Self-Motivated
Problem-Solving
Data Entry
Multitasking Abilities
Sales Force
Timeline
No Degree - Cybersecurity
Florida Technical College
04.2022 - Current
Sales Development Representative
GovSpend
09.2021 - Current
Brand Ambassador
VIPdesk Connect
08.2020 - 09.2021
Call Center Representative
Alorica
09.2019 - 08.2020
Cavalry Scout, United States Armed Services- Army
06.2016 - 08.2019
Associate - Criminal Justice
Marian University
06.2015 - 05.2016
High - undefined
Indian Trail Academy
09.2011 - 06.2015