Steven Litts
Lexington,KY
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. 35 Talented Owner with excellent marketing, customer service and facility oversight skills and more than 35 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
35
35
years of professional experience
Work History
Owner
Self
09.1974 - 10.2009
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Generated revenues yearly and effectively capitalized on industry growth.10,000
- Founded and managed [Type] business, growing revenue to $[Amount] in first year.
Sales Representative
Glaxosmithkline Llc
07.1992 - 05.1994
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed and implemented sales strategies to increase profits.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Generated new leads through networking and attending industry events.
- Developed and delivered engaging sales presentations to convey product benefits.
Education
Bachelor of Science - English
East Tennessee State University
Johnson City, TN05.1972
Skills
- New Business Launch
- Business Growth and Retention
- Planning and Execution
- Financial Management
- Operations Management
- Training and Development
- Office Supplies and Inventory
Golf, Bridge
Played both most of my life. High School Golf team. played both contract and duplicate bridge.
Timeline
Sales Representative
Glaxosmithkline Llc
07.1992 - 05.1994
Owner
Self
09.1974 - 10.2009
Bachelor of Science - English
East Tennessee State University
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