Steven Lora
Queens,NY
Summary
Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times.
Overview
11
11
years of professional experience
Work History
Delivery Driver
Xpress Rx
01.2023 - Current
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
Driver Helper
UPS
10.2022 - 12.2022
- Improved customer satisfaction by providing timely and efficient delivery assistance to drivers.
- Assisted drivers with navigation, ensuring accurate and prompt deliveries for clients.
- Loaded and unloaded trucks efficiently, minimizing damage to goods and optimizing space utilization.
- Maintained a safe work environment by adhering to safety protocols during loading and unloading tasks.
Car Sharing
Turo
11.2021 - 09.2022
- Increased customer satisfaction by implementing efficient rental car management processes and procedures.
- Streamlined reservation procedures for faster service and improved customer experience.
- Resolved escalated customer complaints professionally, consistently achieving satisfactory outcomes for all parties involved.
Driver
Universal Latin Limo
08.2021 - 10.2021
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
Security Guard
Universal Protective Services
09.2018 - 09.2021
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Reduced incidences of theft by implementing effective access control measures.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
Delivery Driver
Peking House Restaurant
12.2020 - 03.2021
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
Driver
Uber
01.2017 - 08.2018
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Maintained a high driver rating through excellent communication and navigational skills.
- Enhanced passenger experience by keeping a clean and comfortable vehicle environment.
- Provided safe transportation for passengers, adhering to traffic laws and regulations.
Cashier
Payomatic Check Cashing
09.2013 - 12.2016
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Cashier
CVS Pharmacy
04.2013 - 12.2014
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
High School Diploma -
Bayside High School
Bayside, NY06.2011
Skills
- Quality Assurance
- Payment Collection
- Equipment Operation
- Dispatch Communication
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Delivery Driver
Xpress Rx
01.2023 - Current
Driver Helper
UPS
10.2022 - 12.2022
Car Sharing
Turo
11.2021 - 09.2022
Driver
Universal Latin Limo
08.2021 - 10.2021
Delivery Driver
Peking House Restaurant
12.2020 - 03.2021
Security Guard
Universal Protective Services
09.2018 - 09.2021
Driver
Uber
01.2017 - 08.2018
Cashier
Payomatic Check Cashing
09.2013 - 12.2016
Cashier
CVS Pharmacy
04.2013 - 12.2014
High School Diploma -
Bayside High School
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