Steven Lutz

• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Listened to customer needs and desires to identify and recommend optimal products.
• Greeted customers, helped locate merchandise and suggested suitable options.

• Solved customer challenges by offering relevant products and services.
• Engaged with customers to effectively build rapport and lasting relationships.
• Provided positive first impressions to welcome existing, new and potential customers.

Worked in a multi line facility matching customer needs and resources for continued long term success for the client, the dealership and myself

• Managed lead tracking by making contact and following up on leads generated through marketing efforts.
• Provided positive first impressions to welcome existing, new and potential customers.
• Solved customer challenges by offering relevant products and services.
• Increased sales by offering advice on purchases and promoting additional products.
• Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
• Maintained records related to sales, returns and inventory availability.