Steven Maravelas
Customer Service Representative
Monticello,MN
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the food service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Target
Monticello, MN
03.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cross-trained and backed up other customer service representatives.
- Trained new personnel regarding company operations, policies and services.
- Facilitated fulfillment of orders and completed accurate to meet urgent deadlines.
Personal Care Assistant
Mankato Rehabilitation Center
Albertville, MN
05.2015 - Current
- Built strong relationships with clients to deliver emotional support and companionship.
- Scheduled and transported individual to events and activities, medical appointments and shopping trips.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Remained alert to problems or health issues of clients and competently responded.
Juvenile Correctional Officer
Hennepin County Juvenile Detention Center
Minneapolis, MN
01.2022 - 03.2022
- Ensured the safety of the residents and staff
- Responded to resident behaviors and utilized de-escalation strategies to resolve situations
- Maintained accurate documentation of resident incidents and well being checks
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
Paraprofessional
Annandale Elementary School
Annandale, MN
2016.03 - 2016.06
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
Carside Specialist
Applebee's Bar And Grill
St. Cloud, MN
01.2013 - 05.2015
- Interpreted food order slips per shift to prepare food according to customer orders.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Managed seating arrangements simultaneously in high-traffic sit-down restaurant while maintaining calm, professional demeanor.
- Answered guest questions and promoted special products.
Gas Station Attendant
Speedway
Buffalo, MN
01.2010 - 07.2012
- Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
- Checked customer identification for alcohol, cigarette and lottery sales.
- Maintained clean and orderly work station.
- Built trustful relationships with customers to encourage return visits.
Crew Member
Border Foods Inc.
Maple Grove, MN
08.2007 - 08.2009
- Took orders, prepared meals and collected payments.
- Assisted other team members to achieve goals.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
Education
Associate of Arts - Liberal Arts And Sciences
North Hennepin Community College
Brooklyn Park, MN 12.2010 - 12.2010
Bachelor of Science - Psychology
St. Cloud State University
St Cloud, MN 08.2012 - Current
Skills
Complaint resolution
Sales expertise
Report preparation
Stocking and replenishing
Professional telephone demeanor
Money handling abilities
Order fulfillment
Staff education and training
Training development aptitude
Volunteer Work
Volunteer / Intern September 2015-Current
Timber Bay, Monticello, MN
- Assists in the supervision of weekly group meeting for middle and high school students
- One-on-one mentorship with at-risk middle school students to encourage the development of healthy relationships
Timeline
Customer Service Representative
Target
03.2022 - Current
Juvenile Correctional Officer
Hennepin County Juvenile Detention Center
01.2022 - 03.2022
Paraprofessional
Annandale Elementary School
2016.03 - 2016.06
Personal Care Assistant
Mankato Rehabilitation Center
05.2015 - Current
Carside Specialist
Applebee's Bar And Grill
01.2013 - 05.2015
Bachelor of Science - Psychology
St. Cloud State University
08.2012 - Current
Associate of Arts - Liberal Arts And Sciences
North Hennepin Community College
12.2010 - 12.2010
Gas Station Attendant
Speedway
01.2010 - 07.2012
Crew Member
Border Foods Inc.
08.2007 - 08.2009