Steven Marolda
Woburn,MA
Summary
Dynamic and highly reliable bartender with extensive experience at Bertuccis Restaurant, excelling in customer service and responsible alcohol service. Proven ability to lead teams, train staff, and optimize inventory management, resulting in enhanced operational efficiency and customer satisfaction. Skilled in classic cocktails and adept at multitasking in high-pressure environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Bartender/Server
Bertuccis Restaurant
Medford, MA
09.2025 - Current
- Provided exceptional customer service by engaging with patrons and addressing their needs promptly.
- Trained new staff on bartending techniques and best practices for efficient service delivery.
- Managed bar inventory, ensuring timely restocking and optimal product availability.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Head Bartender/Server
Bertuccis Restaurant
Reading, MA
09.2008 - 09.2025
- Led bar staff in delivering exceptional customer service and maintaining high operational standards.
- Trained and mentored junior bartenders on mixology techniques and best practices for efficient service.
- Managed inventory control, ensuring optimal stock levels and minimizing waste through effective ordering processes.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Ensured compliance with local alcohol regulations and company policies, maintaining a safe and responsible environment for all patrons.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Obtained cash bank and stocked service bar to prepare for operation.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Assisted with inventorying beverage stock and bar supplies.
Education
High School Diploma -
Woburn Memorial High School
Woburn06-1994
Skills
- Strong multitasking
- Customer service
- Responsible alcohol service
- Food service
- Drink preparation techniques
- Classic cocktails
- Food running
- Health codes compliance
- Changing beer kegs
- ABC standards
- Bar restocking
- Highly reliable
- Team player attitude
Certification
360 Training
Learn2Serve On-Premise Alcohol Seller/Server
- Certificate # 000040536659
- Completion Date: 1/20/2026
Timeline
Bartender/Server
Bertuccis Restaurant
09.2025 - Current
Head Bartender/Server
Bertuccis Restaurant
09.2008 - 09.2025
High School Diploma -
Woburn Memorial High School