Summary
Overview
Work History
Education
Skills
Timeline
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Steven Martinez

Gravette,AR

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.


Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.


Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

22
22
years of professional experience

Work History

Owner

Hard Luck Cafe
06.2010 - 12.2023
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.

Restaurant Owner

ICEhouse Coffee
04.2005 - 04.2010
  • Increased customer satisfaction by implementing high-quality service standards and staff training programs.
  • Managed financial operations for streamlined efficiency, reducing overall expenses and maximizing profits.
  • Developed and executed marketing strategies to attract new patrons, resulting in higher foot traffic and improved revenue.
  • Cultivated a positive dining atmosphere by maintaining a clean and inviting establishment.
  • Mentored and developed staff members, fostering an environment that promoted professional growth within the team.
  • Supervised daily activities of restaurant and 4 employees.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.

Partner

D&S Auto Sales
05.2003 - 05.2005
  • Achieved successful client outcomes by identifying and addressing their unique needs and goals.
  • Worked with marketing teams to create print and online advertisements to bring in new customers.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.

Auto Detailer

Amtech Auto Detail
05.2002 - 03.2003
  • Enhanced customer satisfaction by providing thorough interior and exterior detailing services.
  • Streamlined the detailing process for increased efficiency and reduced turnaround time.
  • Maintained a clean and organized workspace, ensuring optimal workflow and safety standards.
  • Performed high-quality paint correction tasks to remove scratches and swirl marks, resulting in improved vehicle appearance.
  • Conducted thorough inspections of vehicles before and after detailing to ensure complete customer satisfaction.

Education

High School Diploma -

Gravette High School
Gravette, AR

Skills

  • Business Management
  • Regulatory Compliance
  • Labor Relations
  • Staff Hiring
  • Administrative Oversight
  • Relationship Building
  • Employee Development
  • Staff Management
  • Attention to Detail
  • Process Improvement

Timeline

Owner

Hard Luck Cafe
06.2010 - 12.2023

Restaurant Owner

ICEhouse Coffee
04.2005 - 04.2010

Partner

D&S Auto Sales
05.2003 - 05.2005

Auto Detailer

Amtech Auto Detail
05.2002 - 03.2003

High School Diploma -

Gravette High School

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Steven Martinez