Steven Martinez
Burbank,CA
Summary
With the ability and willingness to take on any project that supports the team and contributes to the company's overall success, monitoring performance metrics, and continuously enhancing my abilities to improve workplace productivity, my reliable and strong work ethic make me an ideal candidate for any task. Exceptional problem-solving and task-prioritization skills enable me to navigate challenging situations and contribute to the team's success. Dedication to ensuring that contributions to the team are of the highest quality, along with a constant search for ways to improve performance and exceed expectations, are among my top priorities.
Overview
3
3
years of professional experience
Work History
Operations Advisor
Tesla Motors Inc
Burbank, CA
09.2022 - Current
- Created and maintained operational efficiency to drive productivity in the workspace, while upholding procedures and satisfactory customer service.
- Engaged in supporting and empowering the customer experience, Tesla advisors, and management teams to possess and utilize the tools necessary to meet and exceed metric goals.
- Conducted deliveries for all of Los Angeles Valley for Q2, managing vehicle logistics and sales, and supporting my team to ensure maximum productivity in deliveries and customer satisfaction.
- Reviewed, discussed, and adjusted customer financing terms as needed or upon request.
Service and Engagement Advocate
Target
Woodland Hills, CA
10.2021 - 06.2022
- Focused primarily on guest service, solving on average 150 cases per day, resulting in commendable customer satisfaction scores.
- Applied critical thinking and problem-solving techniques to properly address the needs of guests, as well as defusing and de-escalating tense situations.
- Efficiently handled POS system transactions, including cash, credit, exchanges, returns, and refunds, were executed with accuracy, resulting in favorable cash flow outcomes.
Education
Some College (No Degree) - Business Administration; Finance
Los Angeles Valley College
Valley Glen, CA12-2024
High School Diploma -
John Burroughs High School
Burbank, CA05-2021
Skills
- Project management for current and upcoming business ventures
- Ability to negotiate financial contracts for the benefit of the company and clientele alike
- Ability to assess potential risks and fraudulent accounts in pipelines
- Ability to manage data using Excel spreadsheets
- Think critically in fast-paced situations to ensure productivity and customer satisfaction
- Analyze data to check for errors, and inaccuracies
- Ability to manage transactions using computerized methods
- Analyze data to optimize business performance and productivity
- Use critical thinking to de-escalate disputes and escalations
Languages
English
Native/ Bilingual
Spanish
Full Professional
Timeline
Operations Advisor
Tesla Motors Inc
09.2022 - Current
Service and Engagement Advocate
Target
10.2021 - 06.2022
Some College (No Degree) - Business Administration; Finance
Los Angeles Valley College
High School Diploma -
John Burroughs High School
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