Steven Mayfield

• I have been able through Teams to reduce shrink through accurately executing Operational efficiency and accuracy, as well as reducing external theft through programs and processes that address high shrink areas and by providing excellent customer service.
• I drive training and engagement throughout the store. I regularly monitor Learning and Talent training for my team and store overall.
• I am actively engaged in staffing to ensure we have the correct staffing in all areas of the store as well as my direct areas of responsibility.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
• Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
• Logged operational documents, store-to-store transfers and shipment receipts as set forth in company policy.
• Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising and general store operations.
• Communicated issues and challenges to corporate leadership, providing possible solutions.
• Implemented theft prevention policies to minimize potential stock loss.
• Managed workload and task demand between corporate guidelines and staff abilities.
• Developed company initiatives for ongoing store maintenance and increasing efficiency in operations procedures.
• Rotated merchandise and displays to feature new products and promotions.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Responded to customer concerns in a timely manner to significantly raise customer satisfaction ratings.
• Reduced operational risks while organizing data to forecast performance trends.
• Observed each employee's individual strengths and initiated a mentoring program to improve areas of weakness.

Worked closely with my team to create a culture of Customer Service, driving engagement, keeping a clean and safe store while ensuring all departments were in stock and zoned daily.

• Drove specialty sales in my Millworks department ensuring that specialists met weekly goals. Engaged with customers. Followed up with quotes and sales. Ensured due files were addressed weekly if not daily.
• Worked with HR to ensure departments were appropriately staffed. Checked in with Pro Specialists daily to assist with orders and delivery.
• Walked sales floor daily to ensure drive aisles were clear, clean and crisp. Talked with associates about service and sales.
• Worked closely with store leadership to create smooth transition from Department Manager structure to our new SSM Structure. Through consistently sharing vision and purpose of new structure was able to create a culture of acceptance and mitigating negative talk and behaviors.
• Coached employees through day-to-day work and complex problems.
• Was team Captain for the Boys and Girls Club 50K recipient for a refresh of their facility. I coordinated volunteer teams from our store and local stores to assist with painting and laying flooring. I was also successfully recruited a Pro Customer to assist with installing a new bathroom for the facility. It was highly successful project and drove engagement of associates.
• Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
• Collaborated with other teams to identify and resolve customer issues quickly and professionally.
• Assessed personnel performance and implemented incentives and team-building events to boost morale.
• Monitored employee and customer interactions to assess quality of service.
• Monitored customer service metrics and provided feedback to team members, upholding quality standards.
• Established team priorities, maintained schedules and monitored performance.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.

Worked closely with core Pro Customers to ensure they had the product needed to complete their jobs. I partnered with vendors and Senior Managers to ensure we were in stock of the correct products to meet the demands of customers. I kept up to date on current building codes so as to ensure best customer service to DIY customers as well as the Pro Customers.

I maintained the Department by conducted regular cycle counts, zoned, cleaned and Down stocked to maintain in stock positions.

Provided excellent customer Service. Maintained operational processes to ensure department was in stock. Completed Daily IRP, Lowe's Safety Review, and down stocked to ensure product with in selling locations. Made sure department was clean and safe at all times.

• I cultivated new business by offering presentations on financial well-being to individuals and groups on term and whole life insurance.
• Approached potential clients by using direct marketing mailings and phone contacts.
• Responded to customer calls swiftly to resolve issues and answer questions.
• I Explained the advantages, features, and disadvantages of various policies to promote sale of plans, boosting overall sales.
• Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
• Maintained high standards of customer service by building relationships with clients.
• Created sources for continuous client referrals within community and with businesses using extensive networking skills leading to adding 5 New accounts weekly.
• Prepared and reviewed insurance applications to verify compliance with regulations.
• Monitored changes in the insurance industry to stay compliant with relevant laws and regulations.
• Investigated and processed claims swiftly to keep customers satisfied.
• Built relationships with clients using active listening and issue resolution to provide excellent service.
• Obtained underwriting approval by reviewing and completing applications for coverage.