Steven McArthur
Picayune,MS
Summary
Accomplished business owner and maritime professional with a proven track record of enhancing customer satisfaction and crew morale, notably at Crosby Tugs. Expert in boat handling and relationship building, I excel in creating efficient processes and fostering team unity. Achieved significant improvements in operational efficiency and safety compliance through innovative leadership and strict adherence to maritime regulations.
Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Owner
Self-employeed
03.2023 - 01.2025
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Manager
McKinley Marine & Auto Detailing Management
05.2018 - 01.2023
- Ensured high-quality results by thoroughly inspecting completed work for any areas that required additional attention.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by meticulously detailing vehicles to meet and exceed expectations.
Tug Boat Captain
Crosby Tugs
02.2012 - 01.2018
- Identified potential hazards quickly, addressing them proactively to prevent accidents or damage to the vessel.
- Navigated challenging waters skillfully, ensuring safe and efficient transit of passengers and cargo.
- Improved crew morale with effective leadership techniques that fostered teamwork while addressing individual needs or concerns promptly.
- Ensured compliance with all federal regulations by maintaining proper certifications and adhering to maritime laws during voyages.
Tug Boat Captain
Broussard
01.2010 - 03.2012
- Identified potential hazards quickly, addressing them proactively to prevent accidents or damage to the vessel.
- Improved crew morale with effective leadership techniques that fostered teamwork while addressing individual needs or concerns promptly.
- Ensured compliance with all federal regulations by maintaining proper certifications and adhering to maritime laws during voyages.
- Maintained records of daily activities, weather and sea conditions, pollution control efforts and passenger status.
- Performed meticulous record-keeping duties, documenting essential information such as maintenance logs, crew hours, and trip itineraries for future reference.
Able Body Seaman
Bisso
09.2008 - 01.2010
- Maintained a high level of physical fitness required for demanding shipboard duties including heavy lifting.
- Adhered strictly to established safety protocols while performing all tasks onboard.
- Organized and loaded ship storage and cargo using [Type] equipment and [Type] equipment.
- Assisted in navigation tasks, contributing to the efficient operation of the ship''s journey.
- Completed routine cleaning and sanitization of vessel and equipment.
- Operated and maintained [Type] boat equipment and deckhand gear.
Skills
- Customer relations
- Time management
- Boat handling
- Watchkeeping abilities
- Complex Problem-solving
- Deck maintenance
- Relationship building
- Staff training and development
- Team management
- Verbal and written communication
- Task delegation
- Documentation and reporting
- Maritime regulations
Accomplishments
- Supervised team of 5 staff members.
- Resolved product issue through consumer testing.
Certification
Steersman and Captain
Languages
English
Interests
- Enjoy participating in overall physical and mental well-being
- Team Sports
- Passionate about balancing physical health with mental and emotional wellness
Timeline
Owner
Self-employeed
03.2023 - 01.2025
Manager
McKinley Marine & Auto Detailing Management
05.2018 - 01.2023
Tug Boat Captain
Crosby Tugs
02.2012 - 01.2018
Tug Boat Captain
Broussard
01.2010 - 03.2012
Able Body Seaman
Bisso
09.2008 - 01.2010
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