Summary
Overview
Work History
Education
Skills
Timeline
Generic

Steven Mckever

Knoxville,TN

Summary

Motivated and customer-focused professional with over two years of experience in customer service, relationship building, and financial transactions. Proven ability to efficiently identify and respond to customer needs, maintain confidentiality, and manage daily tasks with attention to detail. Strong skills in processing applications, handling payments, and presenting marketing offers.

Overview

3
3
years of professional experience

Work History

Client Service Representative

Edfinancial Services
Knoxville, TN
06.2024 - Current
  • Handled from thirty to fifty calls on a daily basis
  • Advised callers on their next steps as a consumer and paths that they would have to take
  • Handled personnel information and acquired clearance to be allowed into systems

Senior Customer Service Representative

1st Franklin Financial
Tucker, GA
05.2023 - 06.2024
  • Did loan preparation for loans to be reviewed and approved
  • Handled the closing of loans
  • Did cold calls and hot calling to try to growing our client as well as keep current ones
  • Handled a collection queue that ranged from 5 days delinquent to 90 days delinquent

Financial Counselor

1st Franklin Financial
Maryville, TN
05.2022 - 08.2022

Assistant Team Lead

Nascar Speedpark
Sevierville, TN
05.2022 - 08.2022

Youth Development Associate

Boys and Girls Club
Maryville, TN
11.2021 - 05.2022

Track Attendant

Nascar Speed Park
Sevierville, TN
05.2021 - 11.2021

Education

Bachelor Of Arts - Marketing

Maryville College
Maryville, TN
05.2023

High School Diploma -

Jeff Davis High School
Hazlehurst, GA
05.2019

Skills

  • Customer Support
  • Payment Processing
  • Customer Focus
  • Call center experience
  • Follow-up skills
  • File Management
  • System Documentation
  • Meeting deadlines
  • Complaint Handling
  • Escalation management
  • CRM Software
  • Database Management
  • Outbound Calling
  • Account Management
  • Payment reminders
  • Teamwork and Collaboration
  • Data Entry
  • Microsoft Office
  • Computer Skills

Timeline

Client Service Representative

Edfinancial Services
06.2024 - Current

Senior Customer Service Representative

1st Franklin Financial
05.2023 - 06.2024

Financial Counselor

1st Franklin Financial
05.2022 - 08.2022

Assistant Team Lead

Nascar Speedpark
05.2022 - 08.2022

Youth Development Associate

Boys and Girls Club
11.2021 - 05.2022

Track Attendant

Nascar Speed Park
05.2021 - 11.2021

Bachelor Of Arts - Marketing

Maryville College

High School Diploma -

Jeff Davis High School
Steven Mckever