Steven Melendez
Summary
Strategic and industrious Sales Representative offering comprehensive background in building relationships, cultivating partnerships, by establishing trust. Disciplined and resourceful professional with expertise in account development and market penetration. Bilingual with fluency in Spanish. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service, and management leadership. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service.
Overview
23
23
years of professional experience
Work History
Certified Sales & Leasing Consultant
Deland KIA
2021.05 - Current
- Maintained strong and well-managed online presence to successfully market community.
- Managed lead tracking by making contact and following up on leads generated through marketing efforts.
- Analyzed current market conditions and competitor information to develop and implement marketing plans and projects for existing assets.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Set up appointments with potential and current customers to promote new products and services.
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
Certified Sales & Leasing Consultant
Greenway KIA West
2020.05 - 2021.04
- Maintained strong and well-managed online presence to successfully market community.
- Managed lead tracking by making contact and following up on leads generated through marketing efforts.
- Analyzed current market conditions and competitor information to develop and implement marketing plans and projects for existing assets.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Set up appointments with potential and current customers to promote new products and services.
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
Account Executive Manager
Quality Protection Services
2017.06 - 2018.02
- Scheduled and attended client meetings.
- Managed over 10-15 buildings with approximately 200-350 security officers.
- Managed accounts to retain existing relationships and grow share of business.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Assistant Director of Safety & Security
Millennium Broadway Premier Hotel & Hudson Theatre
2011.09 - 2017.06
- Submitted and prepared payroll weekly.
- Monitored and control multiple surveillance cameras on-site.
- Managed security policies and procedures to promote safety and security of personnel and assets.
- Managed shipping & receiving department.
- Assisted in budgeting P & L monthly.
- Researched, reviewed and recommended equipment, materials and supplies to prepare and maintain. security expenses within approved budget.
- Coordinated emergency evacuation drills and exercises and developed and improved emergency procedures.
- Directed security services and safety functions to align key processes with goals and objectives of organization and regulatory compliance.
- Developed and grew staff competencies through team development, implementation and support of specific training for various responsibilities.
- Oversaw safety of guests, employees and and assets by enforcing and regulating security policies and procedures and monitoring and maintaining security systems.
Security Manager
W Starwood Hotel
2010.01 - 2011.08
- Trained on star shift for schedules prepared weekly.
- Prepared and completed weekly rosters for employees.
- Trained house officers on Ving and El-safe equipments.
- Assisted in preparing Crisis Committee Book for hotel.
- Kept team compliant with security protocols and appearance standards.
- Investigated incidents and wrote reports.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Coordinated protective service operations with other emergency response agencies.
- Conducted drills to keep security staff on alert and proficient with established plans.
Fire Safety Director
Millennium Hilton Hotel
2001.03 - 2010.12
- Checked fire and life safety systems and equipment for proper placement at properties.
- Conducted drills to keep security staff on alert and proficient with established plans.
- Responsible to train Fire Safety Directors on staff.
- Monitor and control surveillance cameras on site
- Trained house officers on MSDS & OSHA.
- Assisted in preparing Crisis Committee book for hotel.
- Checked fire and life safety systems and equipment for proper placement at properties.
- Managed lost and found procedures Quarterly.
- Performed hotels perimeter patrols of property.
Education
Bachelor of Science - Business With An Operation Management Certificate
University of Phoenix Campus/Online
Jersey City, NJ09.2024
Skills
- KIA Certified
- Sales Closing
- Internet Leasing & Sales Consultant
- Customer Service
- E-leads
- Vin-Solutions
- Fire Safety
- Security management
Timeline
Certified Sales & Leasing Consultant
Deland KIA
2021.05 - Current
Certified Sales & Leasing Consultant
Greenway KIA West
2020.05 - 2021.04
Account Executive Manager
Quality Protection Services
2017.06 - 2018.02
Assistant Director of Safety & Security
Millennium Broadway Premier Hotel & Hudson Theatre
2011.09 - 2017.06
Security Manager
W Starwood Hotel
2010.01 - 2011.08
Fire Safety Director
Millennium Hilton Hotel
2001.03 - 2010.12
Bachelor of Science - Business With An Operation Management Certificate
University of Phoenix Campus/Online
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