Steven Messer
Orlando,FL
Summary
Dynamic operations professional with extensive experience in optimizing inventory management and overseeing daily operations. Expertise in process improvement and staff training, fostering a motivated team environment to achieve exceptional customer service and operational compliance.
Overview
22
22
years of professional experience
Work History
Operations Lead
Golf Galaxy
Orlando, FL
01.2025 - Current
- Managed daily operations with a focus on maintaining compliance with safety regulations and enhancing customer satisfaction.
- Streamlined inventory management processes to enhance stock accuracy and availability.
- Enhanced team productivity by providing ongoing training and development opportunities.
- Coordinated staff, optimizing workforce efficiency during peak hours.
- Guided team in adopting new processes to enhance productivity and drive sales growth.
Freight Flow Lead
Dicks Sporting Goods
Orlando, FL
08.2017 - 01.2025
- Led freight flow operations to optimize inventory management and enhance product availability.
- Supervised team members, ensuring adherence to safety protocols and operational standards.
- Implemented process improvements that increased efficiency in merchandise handling and distribution.
- Coordinated cross-functional communication between receiving, merchandising, and sales teams for seamless operations.
- Trained and mentored staff on best practices for freight handling and stock replenishment procedures.
Assistant Store Manager
Gap Inc. Banana Republic
Orlando, FL
03.2004 - 09.2017
- Assisted in managing daily store operations to enhance customer service and drive sales.
- Developed and trained staff on product knowledge and effective sales techniques.
- Implemented visual merchandising standards to ensure an engaging shopping environment.
- Analyzed inventory levels and coordinated restocking efforts to maintain product availability.
- Led team meetings to communicate sales goals and motivate staff performance.
Store Manager
Greg Norman Collection
Orlando, FL
09.2015 - 04.2017
- Led daily operations ensuring exceptional customer service and store presentation.
- Developed training programs for new staff to enhance product knowledge and sales techniques.
- Analyzed sales data to adjust inventory levels and optimize product assortment.
- Implemented visual merchandising strategies aligned with brand standards to drive foot traffic.
- Managed team performance through regular feedback, coaching sessions, and goal setting.
Education
Associate of Science -
Valencia College
Orlando, FLSkills
- Operational efficiency
- Motivational attitude
- Workforce management
- Task delegation
Timeline
Operations Lead
Golf Galaxy
01.2025 - Current
Freight Flow Lead
Dicks Sporting Goods
08.2017 - 01.2025
Store Manager
Greg Norman Collection
09.2015 - 04.2017
Assistant Store Manager
Gap Inc. Banana Republic
03.2004 - 09.2017
Associate of Science -
Valencia College