Steven Meyer
Cincinnati
Summary
Dynamic Service Manager with a proven track record at Chipotle Grill, enhancing customer satisfaction through effective problem-solving and team leadership. Skilled in inventory management and fostering a positive work environment, I successfully trained staff and optimized operations, leading to significant improvements in service quality and efficiency.
Overview
2025
2025
years of professional experience
Work History
Service Manager
Chipotle Grill
- Assisted in resolving customer complaints to enhance service quality.
- Supported team operations by coordinating schedules and resources effectively.
- Contributed to training initiatives for new staff members on service protocols.
- Gained proficiency in using customer relationship management software for tracking interactions.
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Led team to enhance customer service quality, resulting in significant improvement in customer satisfaction surveys.
Shift Manager
Dunkin' Donuts
02.2022 - 12.2024
- Trained and mentored team members on operational standards and best practices.
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Coordinated shift schedules, optimizing workforce allocation for efficiency.
- Cash
- Inventory
- Implemented inventory management techniques to minimize waste and enhance stock control.
Education
Hamilton College
OHSkills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
Timeline
Shift Manager
Dunkin' Donuts
02.2022 - 12.2024
Service Manager
Chipotle Grill
Hamilton College