Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Steven Molina

Healthcare Administration & Patient Services Specialist
Simi Valley,CA

Summary

Dedicated administrative professional with over 10 years of experience in enhancing communication and fostering team collaboration. Proficient in medical terminology and adept at managing complex scheduling tasks, ensuring seamless operations in fast-paced environments. Committed to leveraging expertise to contribute effectively to team success and drive organizational goals. Strong focus on efficiency and excellence to support team objectives.

Overview

7
7
years of professional experience
1
1
Certification
2
2
Languages

Work History

Patient Services Representative

Children's Hospital Los Angeles
01.2024 - Current
  • Coordinate patient scheduling, ensuring record accuracy and HIPAA compliance.
  • Serve as first contact for patients, resolving inquiries professionally.
  • Manage medical records in CERNER EHR, maintaining confidentiality.
  • Collaborate with staff to streamline patient flow across departments.

Esports Tournament Intern

Bellarmine University
01.2023 - 05.2023
  • Coordinate projects to enhance team efficiency and meet deadlines
  • Resolve live-event issues to ensure participant satisfaction
  • Communicate effectively with students, faculty, and industry partners

Inbound Contact Representative

Humana
10.2018 - 02.2020
  • Provide empathetic support to Medicare members, handling 40+ calls daily with high satisfaction.
  • Resolve member concerns on first contact through active listening and problem-solving.
  • Navigate multiple digital systems efficiently to deliver fast, accurate service.
  • Recognized for balancing efficiency with compassionate client care.

Education

Bachelor's Degree - Sports Administration

Bellarmine University
Louisville, KY
05.2023

Skills

  • Responsive to new challenges
  • Meticulous in execution
  • Customer relationship management
  • Cross-functional collaboration
  • Data interpretation
  • EHR management
  • Regulatory compliance expertise
  • HL7 and FHIR compliance
  • Office administration
  • Workflow optimization

Certification

Certified Nursing Assistant, CA Department of Public Health - July 2025

Timeline

Patient Services Representative

Children's Hospital Los Angeles
01.2024 - Current

Esports Tournament Intern

Bellarmine University
01.2023 - 05.2023

Inbound Contact Representative

Humana
10.2018 - 02.2020

Bachelor's Degree - Sports Administration

Bellarmine University

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