Steven Moore
Parkersburg,West Virginia
Summary
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Direct Support Professional
ResCare
05.2022 - 04.2024
- Monitored machinery to identify concerns, make corrections, or report complex problems.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Participated in training sessions to enhance skills and knowledge.
- Inspected and adjusted work performed to meet expectations.
Technical Support Representative
Conduent
09.2021 - 05.2022
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
HVAC Assistant
Groggs Home Services
04.2018 - 05.2020
- Maintained safe work environments by adhering to strict safety protocols and guidelines.
- Collaborated with other professionals, such as electricians and plumbers, to ensure seamless integration of HVAC systems into building structures.
- Read blueprints, wiring diagrams, piping schemes and engineering specifications to diagnose and repair units.
Education
High School Diploma -
Parkersburg South High School
Parkersburg, WV05.2014
Skills
- First aid and safety
- Adaptable to change
- Continuous Improvement
- Reliability and punctuality
Timeline
Direct Support Professional
ResCare
05.2022 - 04.2024
Technical Support Representative
Conduent
09.2021 - 05.2022
HVAC Assistant
Groggs Home Services
04.2018 - 05.2020
High School Diploma -
Parkersburg South High School
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