Nahrain Odisho
Temecula,CA
Summary
A competent and results-driven professional with over 15 years of experience, and a strong record of achievement in providing the necessary food and beverage operations, management and personnel motivation expertise to ensure streamlined operations, guest satisfaction, significantly increased proficiency and profitability. Effective decision-maker; able to quickly evaluate available alternatives in a logical manner. Excellent interpersonal communicating and listening skills coupled with the ability to establish and maintain rapport with all levels of personnel, executives, management, VIP's, and clients.
Overview
25
25
years of professional experience
Work History
Cocktail Waitress
STRAT Hotel And Casino
05.2024 - Current
- Boosted customer satisfaction by providing attentive service and promptly addressing any concerns or requests.
- Enhanced guest experience with thorough knowledge of cocktail ingredients, preparation methods, and presentation.
- Maintained a clean and organized bar area for efficient drink preparation and superior guest experience.
- Collaborated with bartenders to ensure timely delivery of drinks to guests, improving overall efficiency.
- Developed rapport with regular customers, fostering a welcoming environment and encouraging repeat business.
Cocktail Server
Pechanga Resort And Casino
02.2017 - 12.2023
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Anticipated guest needs and provided proactive service.
- Maintained clean and organized bar area.
Customer Service Representative
GLAZIERS FOOD MARKETPLACE
04.2016 - 07.2016
- Perform a diverse range of responsibilities to include, but not limited to: preparation and sales of salads while providing excellent customer service; all of which resulting in highly profitable, efficient and smooth flowing food and beverage operations.
Owner/Manager
SNO-WHITE DRIVE-IN
06.2011 - 11.2013
- Bottom-line restaurant management responsibility encompassing all aspects of operations, including: hiring, training, supervising, scheduling and discharging personnel, to include training of both employees and management team; overseeing productivity, performance, and "hands-on" management of up to 5 personnel with accountability for all front and back-of-the-house restaurant operations; profit/loss; ordering; budgeting; forecasting; and inventory control; all of which resulting in highly profitable, efficient and smooth flowing food and beverage operations.
Food & Beverage Server - Casino Floor
SYCUAN CASINO
08.2009 - 09.2010
- Provided excellent customer service with all guests while presenting menu dish items, and suggested sales of products
Food & Beverage Server - Poker Room
CASINO ARIZONA
03.1999 - 04.2004
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
High School Diploma -
Penn Foster College
Skills
- Beverage Expertise
- Accurate Cash Handling
- ID Verification
- Order Accuracy
- Price Memorization
- Upsale Alcoholic Beverages
- Bar Terminology
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Assyrian
Limited Working
Timeline
Cocktail Waitress
STRAT Hotel And Casino
05.2024 - Current
Cocktail Server
Pechanga Resort And Casino
02.2017 - 12.2023
Customer Service Representative
GLAZIERS FOOD MARKETPLACE
04.2016 - 07.2016
Owner/Manager
SNO-WHITE DRIVE-IN
06.2011 - 11.2013
Food & Beverage Server - Casino Floor
SYCUAN CASINO
08.2009 - 09.2010
Food & Beverage Server - Poker Room
CASINO ARIZONA
03.1999 - 04.2004
High School Diploma -
Penn Foster College
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