STEVEN PACE
La Mesa,CA
Summary
Motivated and results-oriented customer service professional with twenty years of experience in delivering unparalleled customer satisfaction. Proficient in handling inquiries, resolving issues, and cultivating positive client relationships. Seeking to leverage strong communication skills and a proactive approach to contribute to overall business success.
Overview
21
21
years of professional experience
Work History
Medical Courier
Deliver-It
San Diego, CA
11.2021 - Current
- Maintaining accurate records of pick-up and delivery times, locations, and any pertinent information related to the transportation of medical items
- Completing required paperwork, such as delivery manifests or chain-of-custody forms, to ensure accountability and traceability
- Adhering to all relevant regulatory requirements, including HIPAA (Health Insurance Portability and Accountability Act) regulations, to ensure the confidentiality and privacy of patient information during transportation and handling of medical items
- Resolving any issues or challenges that may arise during transportation, such as traffic delays, route changes, or unexpected circumstances, in a prompt and effective manner to minimize disruptions to service delivery
- Collecting medical specimens, samples, equipment, and documents from designated locations, such as hospitals, clinics, laboratories, or patient residences, ensuring timely and safe transportation to the intended destination.
Account Service Representative
Universal City Studios Credit Union
Burbank, CA
07.2015 - 01.2021
- Daily checking and savings accounts, credit cards, debit cards, ATM cards, garnishments, deposits, and withdrawals transactions and inquiries
- Resolved and processed customer dispute claims and complaints
- Coordinated and managed internal projects as assigned
- Monitored and reported the results of email and social media marketing campaigns to Executive Vice President while responding to all correspondents in a timely manner
- Accurately prepare and file year-end member and vendor tax forms and reports.
Customer Service Representative
UnitedHealthcare
Costa Mesa, CA
10.2012 - 06.2015
- Educate members of their benefits, use of plan, and pharmacy formulary in a high-volume call center
- Mediated resolution of claims issues between UnitedHealthcare and plan members
- Coordination of benefits between UnitedHealthcare, Medi-Cal, Cal MediConnect, and Medicare
- Assisted members, pharmacies and physician offices with ordering medication, benefit eligibility questions and prescription status inquiries
- Served as a trainer to new hires to ensure their competencies and familiarization with usage of internal programs and processes used daily
- Processed pharmacy claims.
Human Resources Administrator
Stevie’s Catering
San Diego, CA
01.2009 - 08.2012
- Provided high-level customized support to Director of Talent Acquisition and VP of Human Resources
- Performed administrative tasks, such as scheduling staff, filing, faxing, answering phones, and maintaining office records
- Research and resolved employee benefit issues and employee relations issues
- Facilitated and scheduled meetings, screened calls, handled travel arrangements, performed research, composed letters, and distributed information through the use of telephone, mail, and email
- Coordinated all outgoing shipments
- Processed PTO requests, assisted VP of Human Resources in employee investigations, onboarding and termination processes.
Patient Service Representative
The Spine & Joint Center
New York, NY
08.2003 - 12.2008
- Provided front desk customer service to patients by scheduling appointments, insurance verification inquiries, and coordination of benefits
- Prepared necessary paperwork for prior authorization processing and submitted to health insurance companies
- Phoned in prescriptions to pharmacies
- Assisted with the recovery of delinquent patient accounts.
Education
A.S. Business Administration -
State University of New York Morrisville
05.1999
Lindenhurst Senior High School
06.1997
Skills
- Microsoft Office (Word, Excel, Outlook)
- Type 60 wpm
- Team player
- Great inter-personal communication skills
- Negotiator
- Problem solver
Timeline
Medical Courier
Deliver-It
11.2021 - Current
Account Service Representative
Universal City Studios Credit Union
07.2015 - 01.2021
Customer Service Representative
UnitedHealthcare
10.2012 - 06.2015
Human Resources Administrator
Stevie’s Catering
01.2009 - 08.2012
Patient Service Representative
The Spine & Joint Center
08.2003 - 12.2008
A.S. Business Administration -
State University of New York Morrisville
Lindenhurst Senior High School