Steven Parks
Mechanicsville,VA
Summary
Detail-oriented Store Manager recognized for strong customer relations and employee training skills. Committed to driving operational success and maintaining high standards of service and compliance.
Overview
13
13
years of professional experience
Work History
Store Manager
CVS
Chesterfield, Virginia
06.2016 - Current
- Managed daily store operations, ensuring exceptional customer service, operational efficiency, and compliance with company policies.
- Led, trained, and evaluated team members to enhance performance and customer satisfaction.
- Oversaw hiring, scheduling, payroll, and employee development for a diverse retail team.
- Analyzed sales reports and key performance metrics to identify opportunities for growth and improve store performance.
- Monitored inventory levels and merchandising standards while implementing loss prevention initiatives to support sales and profitability.
- Resolved customer concerns professionally while maintaining a positive shopping experience.
- Collaborated with district leadership to execute company programs and promotions, driving operational success.
- Monitored safety, security, and pharmacy regulations.
Shift Supervisor
CVS
Mechanicsville, VA
06.2013 - 06.2016
- Led daily store operations, providing guidance and support to team members during shifts to enhance team performance.
- Coordinated scheduling, delegated tasks, and streamlined workflow to achieve operational goals.
- Trained and supported new employees on company policies, procedures, and customer service standards.
- Delivered excellent customer service by addressing customer questions, concerns, and resolving issues promptly.
- Collaborated with management to achieve sales, customer satisfaction, and performance objectives.
- Supported loss prevention efforts by following company policies and identifying potential risks.
- Ensured compliance with company policies, safety regulations, and operational procedures to maintain a secure and efficient work environment.
Education
High School Diploma -
Homeschool
Mechanicsville, VA05-2008
Some College (No Degree) -
ACE
8350 Hermitage High Boulevard, Henrico, VA 23228Skills
- Inventory management
- Sales forecasting
- Visual merchandising
- Employee training
- Customer relationship management
- Customer relations
- Multitasking and organization
Accomplishments
- 2021 Paragon Award Recipient
Timeline
Store Manager
CVS
06.2016 - Current
Shift Supervisor
CVS
06.2013 - 06.2016
High School Diploma -
Homeschool
Some College (No Degree) -
ACE