STEVEN PEREZ
Cypress,United States
Summary
Hardworking and reliable professional with experience in customer service, fulfillment, retail, leadership, and daily business operations. Background includes supervising and training employees, assisting customers, managing inventory, processing orders, handling mail and packages, and coordinating daily activities. Quickly adapts, stays organized, and handles multiple responsibilities in fast-paced work environments. Brings strong communication, teamwork, and problem-solving skills, with a focus on completing tasks accurately and efficiently while providing excellent customer service.
Overview
2
2
Languages
1
1
Certification
4
4
years of professional experience
Work History
Fulfillment Expert
Target
08.2026 - Current
- Order Processing: Select and gather items for Order Pickup, Drive Up, and Ship-to-Home digital orders using mobile scanning devices and carts.
- Packing & Shipping: Properly prep, pack, bag, and sort products for shipment or guest pickup while meeting strict time deadlines.
- Guest Service: Greet shoppers, answer questions, assist with Drive Up or Order Pickup services, and act as back-up cashiers or support when needed.
- Inventory & Maintenance: Keep workspace, packing materials, and backroom areas organized; handle return-to-stock items (unpicked orders); and follow safety and food-safety guidelines.
Senior Conference Assistant
Texas State University
05.2026 - 08.2026
- Managed daily conference operations, led Conference Assistants, delegated tasks, monitored performance, and trained new employees to maintain operational efficiency.Supervised Conference Assistants to ensure smooth daily operations and effective task delegation.
- Coordinated guest check-in and check-out processes to enhance guest experience and satisfaction.
- Delivered exceptional customer service to hundreds of guests, resolved concerns, and fostered positive relationships.
Resident Assistant
Texas State University
07.2023 - 05.2026
- Supervised resident activities in the dormitory, ensuring compliance with rules and regulations.
- Mediated conflicts and resolved student issues using conflict management techniques, promoting diversity awareness through bulletin boards and events, enhancing community engagement.
- Mediated conflicts and resolved student issues using conflict management techniques. Promoted diversity awareness through informative bulletin boards and events addressing relevant issues, enhancing community engagement.
- Coordinated events that fostered social interaction among residents, strengthening community bonds.
- Managed administrative tasks, including maintenance requests and incident reports, ensuring smooth operation of dormitory services.
- Managed administrative tasks, maintenance requests, room change process, and incident reports.
- Collaborated with team staff members to address resident needs and concerns effectively and to build team
Key Master Conference Assistant
Texas State University
05.2025 - 08.2025
- Managed registration and check-in processes for large-scale conferences, enhancing attendee experience amid high-volume traffic.
- Streamlined registration and check-in processes for large-scale conferences, improving attendee experience during high-volume traffic.
- Oversaw key inventory for large-scale campus conferences, ensuring secure handling and timely returns to support event operations.
- Addressed lockouts and access issues promptly while maintaining professionalism in high-traffic conditions.
- Resolved issues efficiently through professional communication with conference coordinators, supervisors, and guests.
Desk Assistant
Texas State University
07.2023 - 05.2025
- Greeted guests warmly and answered phone calls to efficiently process requests, transfer calls, or relay messages to appropriate personnel.
- Responded quickly to questions and inquiries via phone and email.
- Assisted students with inquiries about campus resources and services.
- Maintained detailed records of student interactions and requests to ensure accurate and timely responses.
- Trained new desk assistants on procedures and best practices.
- Assisted with the organization of office supplies, equipment, and documents.
- Fostered positive relationships with staff and management to enhance collaboration and support within the office.
Mailroom Clerk
Texas State University
07.2023 - 05.2025
- Sorted and placed mail into mailboxes and post office boxes accurately, utilizing automated mail processing equipment to ensure timely delivery while adhering to safety protocols.
- Sorted and placed mail into mailboxes and post office boxes accurately, ensuring timely delivery and adherence to safety protocols.
- Supported staff with inquiries regarding address verification and package tracking in order to improve communication. with address verification and package tracking inquiries to enhance communication and streamline mail retrieval.
- Maintained accurate inventory of mailroom supplies and materials, supporting operational efficiency.
Conference Assistant
Texas State University
04.2024 - 07.2024
- Coordinated communication among speakers, sponsors, vendors, and staff, ensuring timely responses to inquiries and smooth event registration and check-in for high volume of guests.
- Engaged participants and addressed needs to foster a positive atmosphere throughout the event.
- Prepared dormitories and managed check-in and check-out processes to streamline participant experience.
Cashier
Kroger
07.2022 - 05.2023
- Greeted customers, responded promptly to needs, and built relationships to encourage repeat business. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Greeted customers entering store, responded promptly to needs, and built relationships to encourage repeat business.
- Managed cash handling accurately during transactions, credit, and gift card transactions accurately.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Trained new team members in cash register operations, stock procedures, and customer service best practices.
- Promoted loyalty programs while delivering customer service, enhancing customer retention and sales potential.
- Assisted customers in locating products throughout the store.
- Restocked merchandise and ensured shelves were well-displayed.
Self Checkout Host
Kroger
07.2022 - 05.2023
- Assisted customers with self-checkout machines, ensuring efficient scanning and a positive checkout experience.
- Monitored self-checkout area, ensuring smooth operations and adherence to safety guidelines.
- Diagnosed self-checkout machine issues and manually processed transactions, monitoring assigned areas for potential security and safety concerns.
- Resolved technical issues and addressed customer inquiries promptly to enhance satisfaction.
- Trained new team members on self-checkout procedures and customer service standards.
- Greeted customers warmly upon entry to create a friendly atmosphere. upon entry to enhance their shopping experience. and provided assistance with the self-checkout process.
- Maintained cleanliness of self-checkout stations by wiping down surfaces after each use.
Education
Bachelor of Science - Nursing
Texas State University
San Marcos, TX01-2027
High School Diploma - undefined
Cypress Springs High School
Cypress, TX01-2023
Skills
- Front Desk Management
- Reception management
- Logistics Coordination
- Mail and Packages
- Time management
- Multi-tasking
- Problem-solving
- Customer Satisfaction
- Guest Interaction
- Team leadership
- Communication skills
- Communication
Certification
CPR Certification
LANGUAGES
English - Native speaker
Spanish - Native speaker
Interests
Sports, Music, Spending time with friends and family, Learning new skills, Exploring new places
Timeline
Fulfillment Expert
Target
08.2026 - Current
Senior Conference Assistant
Texas State University
05.2026 - 08.2026
Key Master Conference Assistant
Texas State University
05.2025 - 08.2025
Conference Assistant
Texas State University
04.2024 - 07.2024
Resident Assistant
Texas State University
07.2023 - 05.2026
Desk Assistant
Texas State University
07.2023 - 05.2025
Mailroom Clerk
Texas State University
07.2023 - 05.2025
Cashier
Kroger
07.2022 - 05.2023
Self Checkout Host
Kroger
07.2022 - 05.2023
High School Diploma - undefined
Cypress Springs High School
Bachelor of Science - Nursing
Texas State University