Steven Pomana
Cheyenne,WY
Summary
With a robust background at GEICO, I've honed my expertise in auto damage appraisal and claims processing, significantly enhancing team efficiency and customer satisfaction. Leveraging strong analytical skills and technical automotive knowledge, I've consistently exceeded performance targets, demonstrating unparalleled integrity and teamwork capabilities.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Auto Damage Adjuster III
GEICO
11.2023 - Current
- Provided expert guidance to junior adjusters, helping them develop essential skills for success in the role.
- Coordinated with other departments to address any issues related to coverage or policy interpretation.
- Increased efficiency in claims handling through effective use of technology tools and systems.
- Enhanced claim processing times by streamlining workflow and prioritizing tasks effectively.
- Served as a trusted resource within the team, providing support and guidance for colleagues when faced with challenging situations or complex claims.
- Updated client records diligently, ensuring accurate information for future reference and communication.
- Maintained positive relationships with policyholders, providing exceptional customer service throughout the claims process.
- Consistently met or exceeded performance targets related to claim cycle time, accuracy, and customer satisfaction scores.
- Conducted comprehensive vehicle inspections to accurately assess damage and determine repair costs.
- Negotiated fair settlements with claimants, balancing their needs with company interests.
- Collaborated with repair shops to ensure accurate estimates and quality repairs for clients.
- Managed a large caseload of auto damage claims, ensuring prompt resolution while maintaining high-quality standards in all aspects of handling each case.
Auto Damage Adjuster II
GEICO
02.2023 - 11.2023
- Demonstrated versatility in adapting approach based on individual claim complexity or unique circumstances that may arise during handling.
- Improved customer satisfaction by efficiently addressing and resolving auto damage claims.
- Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
- Carried and managed consistently heavy project workload through exemplary organizational, time management and collaboration talents.
- Identified suspicious claims, escalating issues to supervisor for further investigation and analysis.
- Strengthened team performance by sharing knowledge and expertise on industry best practices for auto damage adjusting.
Auto Damage Adjuster I
GEICO
07.2020 - 02.2023
- Developed ongoing professional development plans to stay current on industry trends and regulatory changes.
- Proactively communicated with clients throughout the claim process, setting clear expectations and delivering updates as needed.
- Documented all findings in concise reports.
- Issued payouts to claimants.
- Successfully negotiated settlements with claimants and insurers.
- Created detailed assessments of damages to property and vehicles.
Auto Damage Adjuster Trainee
GEICO
11.2019 - 07.2020
- Handled day-to-day customer or client questions via telephone or email.
- Interacted with customers under supervision to support operational objectives.
- Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
- Attended training courses to build understanding of processes, techniques, and industry.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Shadowed senior team members to learn all related jobs and tasks.
- Learned new materials, processes, and programs quickly.
Flat Bed Tow Truck Operator
Big Al's Towing And Recovery
06.2015 - 11.2019
- Fastened chains, straps, covers, and binders to secure load during transit.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Trained new employees in proper towing techniques, equipment usage, and company procedures, ensuring consistent quality across the workforce.
- Assisted in accident scene management, helping to clear roadways and ensure the safety of all involved parties.
- Kept tow trucks and equipment clean and organized to promote a positive image for the company and ensure optimal functionality during service calls.
- Minimized damage claims through careful handling of customers vehicles during loading, transportation, and unloading processes.
- Reduced response time for service calls by effectively prioritizing tasks and efficiently managing routes.
Security Forces Journeyman
United States Air Force
02.2010 - 02.2016
- Coordinated and operated communications equipment and intrusion detection systems.
- Directed team and individual tactical drills, training and anti-terrorism tasks.
- Managed access control systems efficiently, verifying credentials and granting appropriate levels of access based on individual clearance levels.
- Supported law enforcement efforts by coordinating with local police departments on joint missions and information sharing.
- Coordinated protection measures for equipment resources and weapons systems.
- Served as a liaison between the Security Forces team and other military units during joint operations, facilitating effective communication and coordination.
Education
Certificate of Automotive Excellence - Automotive, Chassis Fab & High Performance Engines
WyoTech
Laramie, WY03.2008
High School Diploma -
Peyton High School
Peyton, CO06.2007
Skills
- Integrity and ethics
- Claims Processing Proficiency
- Teamwork capabilities
- Estimating Repair Costs
- Strong analytical skills
- Technical automotive knowledge
- Damage Assessment Expertise
- Auto damage appraisal
- Proficient in CCC
- Inspection documentation
- Vehicle inspections
- Appointment Scheduling
Certification
Wyoming Resident Adjuster License
CCC Platinum Certified
ASE B-6 Certified
Timeline
Auto Damage Adjuster III
GEICO
11.2023 - Current
Auto Damage Adjuster II
GEICO
02.2023 - 11.2023
Auto Damage Adjuster I
GEICO
07.2020 - 02.2023
Auto Damage Adjuster Trainee
GEICO
11.2019 - 07.2020
Flat Bed Tow Truck Operator
Big Al's Towing And Recovery
06.2015 - 11.2019
Security Forces Journeyman
United States Air Force
02.2010 - 02.2016
Certificate of Automotive Excellence - Automotive, Chassis Fab & High Performance Engines
WyoTech
High School Diploma -
Peyton High School
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