Summary
Overview
Work History
Education
Skills
Certification
Country
References
Timeline
Generic

Steven Rees

Auburn,USA

Summary

A career with AAA as a team member and the position of Member Experience Associate. Currently hold Property and Casualty, Life and Health license. Current till 01/31/2026. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

36
36
years of professional experience
1
1
Certification

Work History

Savemart Grocery Stores

Savmart, Luckys, Foodmax LLC
09.2022 - Current
  • Enhanced customer satisfaction by providing personalized service and product recommendations.
  • Increased store efficiency by streamlining inventory management and implementing effective restocking processes.
  • Promoted a clean and safe shopping environment by regularly maintaining store cleanliness and adhering to safety guidelines.
  • Assisted in boosting sales through strategic merchandise displays and promotional activities.
  • Demonstrated adaptability by cross-training in multiple departments, maximizing versatility within the store operations team.

Produce Manager

Grocery Outlet Enterprises
08.2022 - Current
  • Placed orders for produce department, kept stock rotated, on floor and in back stock in walk in cooler
  • Made sure certain items where ordered for customer's request
  • Keep department clean and neat
  • Made sure out of date product was pulled
  • Made sure floor was free of liquids and wet produce to prevent slip and falls
  • Any out of date produced was scanned in so company would receive partial credit for losses and keep inventory shrinkage low.

Sr. Medicare Sales Representative

Ehealth Insurance Services
07.2015 - 08.2022
  • Took inbound calls to assist beneficiaries in finding Medicare plans that fit their needs
  • I am currently licensed in 50 states and was live scanned every year
  • Had to hold a Life and Health Insurance license with the CA Department of Insurance
  • Made sure applications where complete and within compliance with the center for Medicare and Medicaid
  • Followed up with beneficiaries often to keep retention numbers high for the company and myself
  • Made sure to keep my own book of business for future leads and referrals from friends and family.

Branch Manager

Freeway Insurance
07.2009 - 06.2015
  • Insured high risk driver's who find it hard to get Insurance
  • I was manager of 4 other Producers
  • Assisted staff with questions closing the sale with a broker fee
  • Did yearly reviews and submitted raises
  • Daily I opened and closed office
  • Completed the books, took deposit to bank and entered daily sales and deposits, which were sent to corporate
  • Made sure office was clean and presentable
  • Attended daily meetings with District Managers.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.

Warranty Service Representative

SBC, Pacific Bell and AT&T
03.2004 - 05.2009
  • Worked in a call center for SBC land line and transferred within the company when AT&T purchased SBC Pacific Bell
  • My idea to give bonuses for additional features that were sold to the customer
  • My idea was presented to Union and Company
  • After about 3 months we were given sales incentive package
  • I would assist customers who phones had broke, making sure new or refurbished phone was sent out
  • The damaged phone would have to be returned within a week or client would receive full price of the phone charge on next bill
  • After my second year, I was offered a position in management, and went on from there managing a team of 14 agents
  • Which includes, employee reviews, time card corrections, taking calls from upset clients, disciplinary action including up to termination, with Unions approval.

Head Clerk Journeyman Clerk

Lucky Stores/Super Saver
03.1988 - 02.2004
  • Started off as a Courtesy Clerk at the age of 16, I was a Courtesy Clerk for 3 years
  • Then I was on Night Crew for 2 Years, where I then became Journeyman Clerk
  • I started as Department head for dairy box
  • I have worked every Department (except), Meat and Bakery, Deli departments
  • I was chosen to go through the management program, This was a 6 month program where I had the opportunity to work all departments in Grocery, I did complete and graduated the program
  • I have worked several stores, Main store, 9137 Kiefer Blvd
  • I also had the opportunity to open two Super Savers from ground up
  • I managed several departments and became Head Clerk and ran the front of the store during nights mostly closing the store and doing the books when Store and or Assistant manager are out of store or had other projects
  • Lucky stores was my longest career to this Date and I enjoyed it the most.

Education

General Education Diploma - College Prep School

Hiram Johnson West Campus
Sacramento, CA
06.1990

Criminal Justice, A/A - Criminal Justice

Sacramento City College
Sacramento, CA
09.1994

A+ and Network - Computer Science

New Horizons
Sacramento, CA
08.2005

P&C & Life & Health Licenses - Property And Causality And Life And Health

America's Training Center
Sacramento, CA
01.2012

Skills

  • Customer service and assistance
  • Training and mentoring
  • Complaint Handling
  • Customer Service Management
  • Customer Service
  • Problem-Solving
  • Active Listening
  • Goal Setting
  • Positive Attitude
  • Problem-solving abilities
  • Lead Generation
  • Written Communication
  • Employee Coaching and Mentoring

Certification

  • America's Training Center, Property and Causality, OH62526
  • America's Training Center, Accident and Health or Sickness, OH62526.

Country

USA

References

  • Carl Davis, Park Management, prochar@sbcglobal.net, (916) 539-0669
  • Andrew Scott, Placer County Sheriff's Captain, andrew.scott@placercounty.com, (530) 217-9643
  • Raymond Rusconie, AT&T District Manager, Raymond.rusconie@att.com, (916) 457-9820

Timeline

Savemart Grocery Stores

Savmart, Luckys, Foodmax LLC
09.2022 - Current

Produce Manager

Grocery Outlet Enterprises
08.2022 - Current

Sr. Medicare Sales Representative

Ehealth Insurance Services
07.2015 - 08.2022

Branch Manager

Freeway Insurance
07.2009 - 06.2015

Warranty Service Representative

SBC, Pacific Bell and AT&T
03.2004 - 05.2009

Head Clerk Journeyman Clerk

Lucky Stores/Super Saver
03.1988 - 02.2004

General Education Diploma - College Prep School

Hiram Johnson West Campus

Criminal Justice, A/A - Criminal Justice

Sacramento City College

A+ and Network - Computer Science

New Horizons

P&C & Life & Health Licenses - Property And Causality And Life And Health

America's Training Center

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