Rowan Robbins

• Assessed customer insurance needs and recommended appropriate auto, home, and life coverage options.
• Generated quotes, explained policy features, and guided clients through application completion.
• Followed up on inbound leads to schedule appointments and advance sales opportunities.
• Maintained accurate records in CRM systems and updated client policy information promptly.
• Expanded customer base through cold calling, networking, and relationship building.

• Resolved customer questions regarding coverage, billing, and policy changes with clear communication.
• Identified cross-sell opportunities by reviewing existing accounts and coverage gaps.
• Supported renewal discussions by preparing policy reviews and presenting alternative options.
• Collaborated with licensed team members to ensure compliance with underwriting and sales procedures.
• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.

• Built relationships with surgeons, nurses, and hospital staff to support product adoption and case coverage.
• Presented surgical device features and clinical value during product demonstrations and in-service trainings.
• Coordinated territory planning, account follow-up, and ordering support to maintain customer responsiveness.
• Partnered with operating room teams to ensure accurate product setup and procedural readiness.

Business Administration