Steven Rogers
Morristown,TN
Summary
Resourceful Manager in Charge known for high productivity and efficient task completion. Specialize in team leadership, operational management, and strategic planning. Excel in communication, problem-solving, and adaptability, ensuring seamless operations and team cohesion.
Overview
18
18
years of professional experience
1996
1996
years of post-secondary education
Work History
Manager in Charge
A Better Choice Tires
Morristown, Tennessee
08.2001 - 10.2019
- Managed daily operations and ensured efficient workflow in tire sales and services.
- Trained and mentored staff on customer service best practices and product knowledge.
- Oversaw inventory management and maintained stock levels for tire products.
- Implemented safety protocols to ensure a safe work environment for all employees.
- Coordinated promotional events to enhance community engagement and brand awareness.
- Developed training materials for new hires to streamline onboarding processes.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Collaborated with suppliers to negotiate pricing and improve product offerings.
- Identified opportunities for process improvements within the organization.
- Analyzed customer feedback data to identify areas of improvement in products or services offered.
- Developed and implemented strategies to manage staff productivity, workflow, and efficiency.
- Reviewed financial statements regularly; identified areas for cost reduction initiatives.
- Recruited, trained, supervised, evaluated, coached, and disciplined personnel as needed.
- Implemented safety protocols at the workplace in accordance with industry standards.
- Resolved customer complaints quickly and efficiently while maintaining excellent customer relations.
- Managed day-to-day operations including scheduling shifts, assigning tasks, resolving conflicts.
- Organized regular team meetings to discuss project progress and address any issues or concerns.
- Provided direction on projects by setting goals and objectives to ensure successful completion within deadlines.
- Established clear expectations for employees through effective delegation of tasks.
- Maintained accurate records of payroll information, attendance logs, time sheets.
- Monitored employee job performance, providing feedback and guidance when necessary.
- Created an environment that fosters collaboration amongst the team members while encouraging open communication between all levels of management.
- Analyzed competitive landscape to adjust strategies and maintain competitive advantage.
- Oversaw talent acquisition, training, and development programs to build high-performing teams.
- Facilitated team meetings and workshops to align on goals and strategies.
Education
Steven Rogers
Morristown , TnSkills
- Inventory management
- Safety protocols
- Staff training
- Customer satisfaction
Timeline
Manager in Charge
A Better Choice Tires
08.2001 - 10.2019
Steven Rogers