Steven Sacco
Tonawanda
Summary
Detail-oriented estimator with proven skills in repair estimating and damage assessment. Strong communicator and team collaborator committed to delivering accurate cost analysis and enhancing customer satisfaction.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Estimator/Production Lead
Gabes Collision
Cheektowaga
12.2020 - Current
- Analyzed vehicle damage reports to prepare accurate repair estimates, ensuring clarity in the repair process.
- Collaborated with insurance adjusters to clarify coverage and repair costs, facilitating smoother claims processing.
- Utilized estimating software to generate detailed cost breakdowns for repairs.
- Explained estimates to clients and addressed questions or concerns, enhancing client understanding and satisfaction.
General Manager
Gerber Collision
Buffalo
06.2017 - 12.2020
- Directed daily operations to ensure efficient workflow and service quality.
- Managed staff recruitment, training, and performance evaluations for team development.
- Oversaw budget planning and financial management to optimize resource allocation.
- Implemented safety protocols to maintain a secure work environment for employees.
- Fostered customer relationships to enhance satisfaction and loyalty initiatives.
- Analyzed operational processes to identify areas for improvement and efficiency gains.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Administered employee discipline through verbal and written warnings.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Delegated tasks to staff and prioritized workload.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Manager/Estimator
Auto Collision & Glass
Amherst
07.2013 - 06.2017
- Led estimation processes for auto collision repairs and glass replacements.
- Collaborated with insurance adjusters to assess damage and prepare estimates.
- Evaluated repair costs using industry-standard software for accuracy and efficiency.
- Communicated with customers to explain estimates and repair options clearly.
- Managed project timelines to ensure timely completion of estimates and repairs.
- Collaborated with project managers on preparing change order requests based on actual conditions encountered in the field.
- Identified areas where cost savings can be achieved without compromising quality standards.
- Developed relationships with key suppliers in order to secure better pricing for materials.
- Evaluated potential risks associated with each project and incorporated the costs into the estimate.
Collision Repair Specialist
Carubba Collision
Buffalo
10.2006 - 07.2013
- Body Tech, Frame tech, Paint tech, Paint team leader, Production manager, NYS License Adjuster.
- Repaired bodywork using hand tools and power equipment effectively.
- Coordinated with team members to achieve on-time project completion and enhance workflow.
- Applied refinishing techniques for a flawless paint match and finish.
- Maintained organized workspaces to promote safety and efficiency.
- Explained repair processes to customers, enhancing understanding and satisfaction.
- Adhered to industry safety standards and best practices consistently.
- Trained junior staff on repair techniques and workplace procedures effectively.
- Dismantled vehicles to gain access to damaged parts for repair or replacement.
- Identified additional damage that may have been missed during initial assessment.
- Inspected vehicles after completion of work to ensure they met quality standards.
- Removed dents from vehicle surfaces using hammers and dollies.
- Performed structural repairs, including welding and straightening frames, panels, and other components.
- Followed safety procedures when handling hazardous materials such as paints and solvents.
- Replaced worn brake pads and rotors as necessary.
- Assessed damaged vehicles to determine repair needs and costs.
- Sprayed paint onto repaired surfaces using spray guns.
- Applied primers and sealants to protect repaired surfaces.
- Repaired or replaced interior trim, seats, door panels, window regulators, air bags, steering columns, radiators, fuel tanks and exhaust systems.
- Replaced damaged car fenders, grills and panels.
- Attended advanced training classes to learn new skills and earn certifications for auto body work.
- Reviewed manufacturer manuals to understand vehicle specifications and parts.
- Performed diagnostic tests on vehicles to detect issues and root causes.
- Provided customers with invoices and receipts detailing services performed.
- Utilized computerized measuring systems for accurate repairs.
- Evaluated vehicle damage and created detailed repair plans to ensure effective resolution.
- Conducted quality inspections on completed repairs.
Body tech combo paint
Jim Doyle Ford
Kenmore
04.2006 - 10.2006
- Worked as body tech/painter and part-time assistant manager and estimator, handling various tasks in a fast-paced environment.
- Assisted in estimating project costs and managing workflow before company closure.
Body tech/Manager
Steves Body & Paint
Tonawanda
06.1998 - 04.2006
- Restored vehicle bodies through welding and repair techniques, enhancing structural integrity and appearance.
- Applied paint finishes to ensure quality and consistency.
- Utilized specialized tools for bodywork and refinishing tasks.
- Applied primers and repainted surfaces of vehicles according to factory specifications.
- Straightened bent parts, aligned parts and assemblies and applied body filler for minor or cosmetic repairs.
- Operated hoists to lift heavy objects during vehicle repairs.
- Managed shop inventory of parts and supplies, ensuring availability to meet repair demands.
- Removed upholstery, accessories, electrical and hydraulic window operating equipment and trim to gain access to vehicle bodies and fenders.
- Welded replacement parts into place with MIG equipment, ensuring durability and compliance with safety standards.
- Utilized air tools such as drills, grinders and wrenches when necessary.
Dishwasher
Sams Delway Cafe
Tonawanda
04.1996 - 06.1998
- Maintained cleanliness and sanitation of kitchen equipment and dishware.
- Operated dishwashing machinery to achieve timely cleaning of dishware and utensils.
- Sorted and organized dishes to streamline washing process.
- Provided clean utensils and cookware to kitchen staff to support efficient meal preparation.
- Disposed of waste materials in compliance with health regulations.
- Conducted routine checks on dishwashing supplies for inventory management.
- Applied best practices for safety and hygiene to maintain a sanitary kitchen environment.
- Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
- Removed garbage and trash to designated disposal areas in accordance with health regulations.
- Stocked service areas with clean plates, bowls, cups, and other items.
- Ensured that workstations were kept neat and tidy throughout the shift.
- Sanitized surfaces after each use following standard sanitation practices.
- Swept and mopped floors in the kitchen area at regular intervals throughout shift.
- Backed up kitchen team members during heavy work periods to maximize team coverage.
Education
High School Diploma -
Tonawanda High School
Tonawanda, NY06-1998
Trade School Certificate For Collision Repair - Collision & Paint Technology
Erie One Boces
KENTON NY 06-1998
I-Car Certified Platinum Estimator -
I-Car Certification
Icar NYSkills
- Repair estimating
- Damage assessment
- Estimating software
- Cost analysis
- Cost reporting
- Vendor negotiation
- Vendor relationships
- Safety compliance
- Project timeline management
- Quality assurance
- Problem solving
- Time management
- Multitasking
- Effective communication
- Team collaboration
- Conflict resolution
- Relationship building
- Product knowledge
- Customer relationship management
Certification
- NYS IAA estimating License Current
Timeline
Estimator/Production Lead
Gabes Collision
12.2020 - Current
General Manager
Gerber Collision
06.2017 - 12.2020
Manager/Estimator
Auto Collision & Glass
07.2013 - 06.2017
Collision Repair Specialist
Carubba Collision
10.2006 - 07.2013
Body tech combo paint
Jim Doyle Ford
04.2006 - 10.2006
Body tech/Manager
Steves Body & Paint
06.1998 - 04.2006
Dishwasher
Sams Delway Cafe
04.1996 - 06.1998
High School Diploma -
Tonawanda High School
Trade School Certificate For Collision Repair - Collision & Paint Technology
Erie One Boces
I-Car Certified Platinum Estimator -
I-Car Certification