Steven Salinas
JJ Keller & Associates
San Antonio,TX
21
years of professional experience
Results-driven professional with 20 years of experience in customer service and inside sales. Expertise in networking, prospecting, and business development, with a focus on managing complex accounts through organized processes and effective communication. Seeking to leverage skills in a challenging, fast-paced environment.
Work History
Account Representative - National Accounts Fleet
2 Years- Managed client accounts, enhancing satisfaction and retention through proactive engagement.
- Collaborated with sales teams to identify opportunities for account growth.
- Collaborated with sales teams to identify and pursue growth opportunities within key accounts.
- Manage a national portfolio of high value enterprise accounts focused on safety, compliance, and risk mitigation.
- Own a $1.2M annual quota, achieving 102% attainment in 2025.
- Managed client accounts to ensure satisfaction and retention.
- Increased revenue by leveraging relationships to enhance client engagement and satisfaction.
Enterprise Account Manager
3 Years 8 Months- Increased revenue growth by identifying new opportunities within enterprise accounts and developing strategic partnerships.
- Achieved sales targets consistently by implementing effective account management strategies and providing exceptional customer service.
- Enhanced client relationships by actively engaging with key stakeholders and addressing their concerns.
- Expanded market share through targeted prospecting and strategic relationship building with key decision-makers.
- Expanded market share through targeted prospecting and strategic relationship building with key decision makers.
- Facilitated regular meetings with clients to review progress, address concerns, and discuss future opportunities.
- Built and cultivated healthy pipeline of customers interested in partnering with the company.
- Provided exceptional pre-and post-sales support to clients, ensuring their satisfaction and driving repeat business.
Inside Sales
15 Years 5 Months- Supervised sales counter operations to ensure efficient customer service.
- Coordinated with vendors to order materials for customers, ensuring stock availability and timely fulfillment.
- Oversaw warehouse operations, ensuring organized inventory management.
- Make sure orders get received and shipped out daily
- Occasional accounting duties: Balance company check book, put together bank deposit, accounts receivables, and accounts payables.
- Engaged in ongoing training programs to enhance selling skills and remain updated on best practices in inside sales.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Monitored competitor activities closely, adjusting approaches accordingly to maintain a competitive edge in the market.
- Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
- Mentored junior team members, providing valuable guidance on best practices for successful inside sales tactics.
- Contributed to overall team success by sharing insights, best practices, and lessons learned from individual experiences with marketing inside sales.
- Trained new team members on company products, services, and best practices for inside sales success.
- Executed cold calling and pursued qualified leads as inside sales representative, contributing to pipeline development.
- Trained new inside sales representatives, resulting in improved team performance and increased sales results.
- Participated in ongoing training sessions to stay current on industry trends and best practices in marketing inside sales techniques.
Education
High School Diploma
Some College (No Degree)
Skills
Key Account Management
Client Engagement
Account Management
Sales Strategies
Revenue Growth
Sale Performance Metrics
Sales Presentations
Sales targeting
Upselling strategies
Pipeline Management
Salesforce proficiency
Customer Relationship Management
Territory Management
Field Sales Development
Inventory Control
Contract Negotiation
Account Management
Inside sales
Customer service
Team Collaboration
Collaborative mindset
Effective communication
Problem-solving abilities
Issue resolution
Time Management
Multitasking
Attention to Detail
Organizational management
Teamwork and Collaboration
Organizational management
Team Collaboration
Timeline
Account Representative - National Accounts Fleet
JJ Keller & Associates
10.2024 - 10.2026Read More
Enterprise Account Manager
United Parcel Service, UPS
01.2021 - 09.2024Read More
Inside Sales
Corpus Christi Equipment Co.
05.2005 - 10.2020Read More
Texas A&M University, Corpus Christi, TX
Some College (No Degree)
Read More
Tuloso Midway
High School Diploma
Read More