Steven Santana
Brownsville,TX
Summary
Proficient in effective communication and collaboration to achieve project goals. Demonstrates adaptability and quick thinking in challenging situations. Committed to continuous learning and improvement in professional tasks. In preparation for this opportunity, I have studied the importance of the LOTO and JSA processes, as well as learning to operate a boom and scissor lift with the correct safety precautions to ensure a safe work environment.
Overview
4
4
years of professional experience
Work History
CSR
Maximus
Brownsville, TX
10.2024 - 07.2025
- Handled escalated issues with patience and professionalism.
- Processed applications and maintained accurate customer records.
- Assisted customers with inquiries about programs and services.
- Documented feedback to enhance overall service quality at Maximus.
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Handled customer inquiries and complaints in a timely manner.
- Identified customer needs and provided appropriate solutions.
- Participated in team meetings or training sessions when necessary.
- Processed orders, forms, applications, and requests.
- Adhered to company's established protocols for handling confidential data.
Server
Mainevent
Brownsville, TX
05.2021 - 06.2024
- Managed customer orders and ensured timely food and beverage delivery.
- Maintained cleanliness of dining area and assisted in table setups.
- Engaged with customers to provide excellent service and resolve issues.
- Collaborated with kitchen staff to ensure accurate order preparation.
- Processed payments efficiently using point-of-sale systems.
- Trained new servers on menu items and service protocols.
- Assisted in organizing special events and promotional activities for guests.
- Provided excellent customer service to ensure satisfaction.
Education
High School Diploma -
Los Fresnos
Los Fresnos, TX05-2020
Skills
- Fast Learner
- Can work alone or in teams
- Adaptability and flexibility to new situations
- Problem Solving Skills
- Time management and organization
- Critical Thinker
Timeline
CSR
Maximus
10.2024 - 07.2025
Server
Mainevent
05.2021 - 06.2024
High School Diploma -
Los Fresnos
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