Steven Schjenken
Waldorf,MD
Summary
Dynamic Sales Manager with a strong focus on client relationship management and new business development. Proven ability to analyze market trends and foster long-lasting client relationships, driving significant improvements in customer retention and satisfaction.
Overview
36
36
years of professional experience
Work History
Sales Manager
Lyon Construction Company
Kernersville, NC
08.2019 - 08.2025
- Analyzed market trends to identify new business opportunities and adjust sales strategies accordingly.
- Fostered relationships with key clients, improving customer satisfaction and retention rates.
- Monitored competitor activity to inform pricing strategies and product offerings effectively.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
Real Estate Investor
Self-employeed
Waldorf, MD
12.2015 - 08.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Developed and maintained courteous and effective working relationships with sub contractors.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Operations Manager / Owner
Modern Door & Equipment Sales
White Plains, MD
02.2006 - 08.2015
- Developed and enforced operational policies ensuring compliance with safety regulations and industry standards.
- Trained and mentored staff, fostering a culture of continuous improvement.
- Analyzed performance metrics to identify areas for operational enhancements and cost reductions.
- Collaborated with senior management to align operational strategies with business objectives for growth.
- Conducted regular performance reviews, identifying areas for improvement.
- Facilitated smooth collaboration between departments through clear communication.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Trained and guided team members to maintain high productivity and performance.
- Interacted well with customers to build and nurture relationships.
- Assisted project managers to ensure submittals were completed on time and correctly.
- Assisted sales to ensure projects were quoted correctly.
- Scheduled all field measurement verifications, deliveries and installations.
- Managed day-to-day business operations.
Work in Progress Manager
Sun Control Systems
Rockville, MD
03.2005 - 02.2006
- Reviewed takeoffs and verified quantities of awarded projects prior to submittal.
- Coordinated field measurement verification for material order.
- Coordinated material deliveries and installation.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
Operations Manager
Modern Door & Equipment Sales
White Plains, MD
06.1995 - 03.2005
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Coordinated all site visits, field measurement verifications, deliveries and installations.
- Assisted project managers with submittal preparation and material orders.
- Assisted sales staff with pricing projects
- Instituted and maintained stock material program
- Met with site superintendents to verify field conditions, performed required coordination with other subcontractors and performed field measurement verification.
- Quoted all hotel renovation work.
Carpenter / Installer
Pingatore Construction Company
Brandywine, MD
03.1991 - 06.1995
- Supervised construction projects, ensuring compliance with safety regulations and quality standards.
- Inspected work for accuracy, making necessary adjustments to achieve precise measurements.
- Followed established job site safety regulations and maintained safe and clean work area.
- Planned and executed work with proper tools and materials to maximize productivity.
- Collaborated with other skilled tradespeople to ensure seamless integration of carpentry work within larger construction projects.
Carpenter / Piece Worker
Multiple Residential General Contractors
Sonoma, CA
05.1989 - 12.1990
- Constructed frameworks and structures using wood, metal, and other materials.
- Completed installations of building structures, trim, flooring, and cabinetry.
- Demonstrated close attention to detail to verify quality and accuracy of work.
- Read and interpreted blueprints to follow specifications of projects.
Education
High School Diploma -
Sonoma Valley HS
Sonoma, CA06.1986
Skills
- Relationship building
- Verbal and written communication
- Product knowledge
- Client relationship management
- Positive and upbeat
- New business development
- Lead generation
Timeline
Sales Manager
Lyon Construction Company
08.2019 - 08.2025
Real Estate Investor
Self-employeed
12.2015 - 08.2019
Operations Manager / Owner
Modern Door & Equipment Sales
02.2006 - 08.2015
Work in Progress Manager
Sun Control Systems
03.2005 - 02.2006
Operations Manager
Modern Door & Equipment Sales
06.1995 - 03.2005
Carpenter / Installer
Pingatore Construction Company
03.1991 - 06.1995
Carpenter / Piece Worker
Multiple Residential General Contractors
05.1989 - 12.1990
High School Diploma -
Sonoma Valley HS