Steven Schultz
Oakwood Hills,IL
Summary
Organized Account Manager with more than 15 years experience increasing revenue while bringing in new clients. Enthusiastic about meeting with customers, promoting products and driving revenue growth.
Overview
33
33
years of professional experience
Work History
Account Manager
CDW
Lincolnshire, IL
10.2005 - 09.2020
- Increased yearly sales by 20% by cultivating customer relations and resolving service requests.
- Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.
- Cultivated long-term relationships with clients to accurately quote pricing and terms that achieve customer objectives.
- Developed productive relationships with business representatives and consulted closely to uncover needs and match available solutions.
- Increased revenue by cultivating and securing new accounts while providing value-added services to existing clients.
Platoon Sergeant
United States Army
Rockford, IL
10.1989 - 03.2008
- Delivered training based on individual soldier and overall squad requirements to promote combat readiness.
- Maintained soldier physical fitness by promoting successful exercise regimens.
- Assisted subordinate NCOs with identifying and developing personal strengths to overcome weaknesses and improve leadership capabilities.
IT Specialist
Quest Diagnostics
Wood Dale, IL
06.2002 - 10.2005
- Installed and configured printers and workstations in client office that were used to deliver lab results.
- Explained technology-related details in easy-to-understand terms to medical staff.
- Assisted end-users with software and hardware troubleshooting to determine causes of system malfunction.
- Developed materials, conducted one on one training sessions on installed hardware and software.
Call Center Representative
Quest Diagnostics
Wood Dale, IL
01.2000 - 06.2002
- Delivered critical patient lab results to medical staff.
- Completed up to 100+ outgoing calls per day according to assigned call list.
- Explained key information regarding products and services to customers to encourage informed decision-making.
- Trained new employees on call center processes to promote efficiency and productivity team-wide.
- Achieved or exceeded 95% satisfaction rating on consistent basis.
Apartment Manager
Pioneer Park Place
Stevens Point, WI
06.1998 - 12.1999
- Maximized occupancy with strong marketing and tenant relations skills.
- Supervised administrative and maintenance staff supporting needs of tenants in 30 units.
- Attracted quality tenants and screened with standard checks to verify suitability for available apartments.
- Maintained building's accounts by collecting rent and utility payments.
- Inspected properties regularly to identify deficiencies and schedule repairs.
Specialist E-4
United States Army
Fort Bragg, NC
09.1987 - 09.1989
- Authored daily activity, incident, safety, repair and irregularity reports including equipment and property damage, theft, unauthorized presence or unusual occurrences.
- Won Soldier of the Quarter by competing against peers in knowledge found in the Soldiers Book of Common Tasks and physical fitness, earning Army Achievement Medal for outstanding performance.
- Led diverse training simulations to prepare teams for combat and emergency situations.
Education
Bachelor of Science -
University Of Wisconsin - Stevens Point
Stevens Point, WI12.1997
Skills
- Customer Service
- Excellent communication skills
- Upsell opportunities
- Customer relationships
- Acquiring new customers
- Account management
- Order processing
- Revenue retention
- Goal-oriented
- Issue resolution
Timeline
Account Manager
CDW
10.2005 - 09.2020
IT Specialist
Quest Diagnostics
06.2002 - 10.2005
Call Center Representative
Quest Diagnostics
01.2000 - 06.2002
Apartment Manager
Pioneer Park Place
06.1998 - 12.1999
Platoon Sergeant
United States Army
10.1989 - 03.2008
Specialist E-4
United States Army
09.1987 - 09.1989
Bachelor of Science -
University Of Wisconsin - Stevens Point