Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Steven Scott

Weslaco,TX

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Senture
London, KY
08.2023 - 08.2024
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Helped obtain authorizations for patients on a daily basis.
  • Assisted with claims on a daily basis

Assistant Manager

Luxury Beauty
Mercedes, TX
01.2021 - 09.2023
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Ensured compliance with safety regulations and company policies.
  • Managed customer service inquiries and complaints in a timely manner.
  • Maintained up-to-date knowledge of company products and services.
  • Established processes for monitoring customer satisfaction levels.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Analyzed business performance data and forecasted business results for upper management.

2nd Assistant Manager

Kipling USA
Mercedes, TX
03.2018 - 12.2020
  • Directed daily operations, including scheduling and customer service.
  • Conducted regular meetings with store personnel to discuss performance goals and objectives.
  • Maintained accurate records of employee attendance and payroll information.
  • Supervised employees in all aspects of job performance by providing guidance and direction.
  • Recruited, interviewed, hired, trained, coached, evaluated, counseled and disciplined staff members as needed.

Education

Associate of Applied Science - Psychology

South Texas College
Mcallen, TX
12-2023

Skills

  • Complaint resolution
  • Customer Order Management
  • Customer Retention
  • Account Management

Languages

Spanish
Professional

Timeline

Customer Service Representative

Senture
08.2023 - 08.2024

Assistant Manager

Luxury Beauty
01.2021 - 09.2023

2nd Assistant Manager

Kipling USA
03.2018 - 12.2020

Associate of Applied Science - Psychology

South Texas College

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