Steven Serrano
La Porte,TX
Summary
Im very eager to get into a field where it involves physical labor mix in with a passion for fixing things. I have always been at FedEx for the past 9 years and work my way up to manager. However I want a career where I can grow more be out in the field and get to learn a trade like this one. I understand every job requires some type of sacrifice every now and then and I'm completely fine with that I've learn that you just gotta keep working and never give up to achieve the desire outcome. Thank you for your time hope you consider me and give me a chance to be part of this team.
Overview
9
9
years of professional experience
2018
2018
years of post-secondary education
Work History
Store Manager
FedEx office
Houston, Texas
08.2017 - Current
- Lead a team and make sure the whole store and everyone in it is compliant and doing what they are supposed to be doing.
- Coordinate with higher up managers like district manager and make a plan and execute to meet desire goals for the company.
- I have learn how to talk to customers and team members to achieve desire results
- Have learn how to handle stress under pressure and have learn a valuable lesson working in managing.That some sacrifices will have to be made for the company like working off shifts, long shifts, and sometimes being short staff so having to do the work of several people till we get more help is all part of a job.
- My store has been consistently in the top store tier list for meeting revenue metrics
Education
J Frank Dobie High School
Houston, TexasSkills
- Team leadership
- Revenue metrics
- Compliance management
- Client communication
- Bilingual
- Energetic vibe
- Flexible hours weekends and any shift
- Friendly and positive attitude
- Loyal to the company and likes to grow within
- Enjoys a fast pace environment with problem solving opportunities
- Fit and able to take heavy lifting jobs and provide results quick
- Fast learner and no quit attitude
- Reliable transportation
- Always on time never late to work
- Eager to help out the team and learn as much as I can as fast as I can
- Performance planning
- Sales analysis
- Customer relations
- Problem-solving
- Strategic thinker
- Retail inventory management
Timeline
Store Manager
FedEx office
08.2017 - Current
J Frank Dobie High School