STEVEN SERRANO
The Bronx,NY
Summary
Dedicated Security and Customer Service Professional experienced in surveillance and innovative team collaboration. Achieved a commitment to safety and cleanliness through effective communication with clients, families, and healthcare professionals. Focused on creating secure and welcoming environments while providing personal care support.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Home Health Aide
CDPAP
New York
06.2021 - Current
- Provided personal care support under CDPAP consumer-directed care plans.
- Aided clients in bathing, dressing, grooming, and completing daily living tasks.
- Monitored client comfort and reported changes to families and care coordinators.
- Supported medication reminders following CDPAP-approved instructions and schedules.
- Helped clients with mobility, transfers, and safe movement around home.
- Prepared meals and encouraged proper nutrition for home-based care needs.
- Maintained clean living spaces and followed infection control practices.
- Documented care tasks and communicated updates to CDPAP supervisors.
- Helped feed residents who are unable to feed themselves due to disability or illness.
- Maintained a clean work environment by following infection control policies and procedures.
- Assisted in transferring patients from a wheelchair or bed using appropriate techniques.
- Provided assistance to patients with activities of daily living, such as bathing and dressing.
- Assisted nursing staff in providing basic patient care, such as taking vital signs and administering medications.
- Observed patients' physical, mental, and emotional conditions and reported any changes to a supervisor or nurse on duty.
- Answered call lights promptly and responded to patient requests in a timely manner.
- Prepared beds and equipment for use by healthcare professionals.
- Checked vital signs regularly including temperature, pulse rate, respiration rate, blood pressure.
- Interacted positively with family members of patients while delivering compassionate care.
- Assisted CDPAP consumers with bathing, dressing, grooming, and daily hygiene
- Monitored vital signs and reported changes to family and care supervisors
- Prepared meals aligned with dietary plans and home care instructions
- Supported mobility, transfers, and safe walking throughout home settings
- Maintained clean living spaces, laundry, and sanitized personal care areas
- Reminded clients about medications, appointments, and daily routines
- Documented care activities and updates for CDPAP service records
- Communicated calmly with consumers, families, and home care coordinators
- Maintained clean and well-organized environment for client happiness and safety.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Assisted clients with bathing, dressing, and incontinence care.
- Provided mental and emotional support to enhance client well-being and happiness.
- Assisted clients with mobility to ensure comfort and safety during transfers and walking.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Helped a client with medication self-administration.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Improved patient outlook and daily living through compassionate care.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Built trusting relationships with patients to promote effective and compassionate care.
Porter/Doorman/Summer Relief
Douglas Elliman
New York, NY
05.2026 - 09.2026
- Cleaned lobbies, hallways, and common areas at Douglas Elliman properties.
- Removed trash, recycling, and debris from residential building spaces.
- Assisted residents and visitors with directions and basic building needs.
- Supported package deliveries and organized incoming vendor drop-offs.
- Monitored entrances and reported maintenance issues to management.
- Sanitized high-touch surfaces throughout Douglas Elliman managed spaces.
- Prepared public areas for inspections, move-ins, and special events.
- Coordinated with maintenance staff to keep building operations orderly.
- Demonstrated dedication and work ethic through consistent attendance and top-level performance.
- Cleaned common areas following established schedules and prescribed methods.
- Ensured cleanliness and functionality of areas through basic maintenance and cleaning.
- Walked property and grounds, picking up trash and debris to maintain curb appeal.
- Maintained clean and tidy appearance in reception, waiting areas and hallways.
- Ensured that all areas were kept clean and tidy at all times.
- Organized storage areas to maximize efficiency and promote a neat appearance.
- Assisted in unloading merchandise from delivery trucks.
- Removed leaves and debris from driveway, sidewalks and other areas as directed by management.
- Maintained inventory of necessary supplies.
- Facilitated movement of furniture and heavy items to maintain organized facility layout.
- Sanitized frequented areas and equipment using approved supplies.
- Inspected equipment for proper functioning and reported any issues to management.
- Performed regular inspections of floors, walls, ceilings, light fixtures for cleanliness standards.
- Assisted in setting up displays for special events or promotions.
- Moved and worked with vehicles to support sales activities.
- Responded to spills, bathroom malfunctions and potential hazards to reduce injuries.
- Collaborated with contracted specialists to perform seasonal or specialty tasks.
- Received incoming shipments and verified contents against invoices or other documents.
- Arranged and removed furniture to prepare facilities for events.
- Monitored access points within the facility to prevent unauthorized entry or exit.
- Kept business entrances clean, tidy and professional in appearance.
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
- Followed company uniform, performance and security policies with every job.
- Cleared snow, leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Mixed water and detergents or acids to prepare cleaning solutions.
- Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
- Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures.
- Notified managers of repair needs or additions to building operating systems.
- Performed dusting of furniture and equipment to maintain a clean and hygienic environment.
- Utilized sponges and squeegees to polish windows, glass partitions, and mirrors for clarity and shine.
- Monitored building security and safety by locking doors or avoiding hazards.
- Greeted residents and guests in Douglas Elliman luxury residential lobbies.
- Monitored lobby activity and reported safety concerns to building management.
- Verified visitor access and directed guests to proper residences.
- Accepted packages, logged deliveries, and routed items to residents.
- Opened doors and assisted residents with entry and exit.
- Communicated with concierge and maintenance staff about building needs.
- Answered resident questions and provided directions within property areas.
- Maintained polished lobby appearance and professional front desk presence.
- Welcomed customers and visitors, verified identification, and offered directions.
- Transferred luggage, trunks and packages to and from rooms, loading areas, vehicles or transportation terminals with baggage carts.
- Reported any maintenance issues or damage to property to the relevant personnel in a timely manner.
- Respected privacy and confidentiality of residents and guests by declining to divulge information to unauthorized individuals entering the building or telephoning.
Porter
Acquest Development
Williamsville, New York
10.2019 - 05.2022
- Oversaw cleanliness of lobbies, hallways, and restrooms for commercial cleaning crews to ensure a welcoming environment.
- Removed trash from all rooms and placed garbage and recycling receptacles in approved areas for trash pickup.
- Maintained lobbies, hallways, and restrooms for commercial cleaning crews.
- Coordinated with supervisors on daily cleaning routes and building access.
- Inspected work areas for spills, debris, and safety concerns.
- Repositioned furniture to optimize space for thorough cleaning. and set up rooms for cleaning assignments.
- Restocked restroom supplies and replaced liners in tenant areas to maintain hygiene standards.
- Assisted Acquest Development staff by fulfilling porter duties and addressing customer requests to enhance service quality.
- Sanitized floors, surfaces, and fixtures using approved cleaning products.
Security Officer
MCS Consultants Inc
Wantagh, NY
01.2014 - 10.2015
- Provide assistance and attend to the security needs of all corporate personnel and visitors.
- Monitor and operate CCTV and alarms systems.
- Investigate and report any incidents and all emergencies.
- Monitor and operate CCTV and alarm systems.
- Greeted, conducted background checks, and checked in visitors and staff to maintain security protocols.
- Accompanied staff on bank deposits.
- Executed document preparation tasks efficiently.
Porter
Prominent Cleaning Corp
New York, NY
02.2013 - 12.2013
- Conducted maintenance and cleaning duties.
- Picked up outside grounds and maintained property.
- Assisted with cleaning vacant units to prepare them for new tenants, enhancing tenant satisfaction.
- Helped complete maintenance tasks to ensure property upkeep as needed.
- Processed work order requests.
- Supported the cleaning of vacant units for new tenants.
- Supported maintenance activities as needed.
- Performed routine repairs and minor renovations to maintain property standards and improve tenant experience.
Doorman
Starr Security Services
New York, NY
01.2012 - 01.2013
- Delivered front desk assistance to guests and staff.
- Responsible for providing front desk assistance.
- Received, assembled, unpacked, inspected, tagged, and scanned packages to ensure accurate delivery and organization.
- Facilitated guest and customer experiences by welcoming them and providing necessary assistance.
- Maintained interoffice email management, screening communications and notifying management of urgent requests for timely attention.
- Maintained cleanliness of premises by monitoring areas and informing management of maintenance requirements.
Education
Samuel Gompers Technical And Vocational High School
The Bronx, NYSkills
- Windows, Microsoft Word, Outlook and Internet Applications
- CDPAP care
- Vital signs
- Personal care
- Medication reminders
- Mobility assistance
- Infection control
- Patient transport
- Meal preparation
- Home sanitation
- Care documentation
- Compassionate communication
- Listening skills
- Time organization
- Conflict management
- Team coordination
- Facility cleanliness
- Access control
- Basic repairs
- Safety adherence
- Supply restocking
- Resident assistance
- Incident documentation
- Customer service
- Oral communication
- Attention to detail
- Performance enhancement
- General maintenance
- Grounds maintenance
- Safety awareness
- Industrial equipment
- Equipment repairs
- Hand tool expertise
- Building supervision
- Customer satisfaction
- OSHA requirements
- Work ethic
- Lawn care
- Facility maintenance
- Safety and security
- Maintenance scheduling
- Dusting furniture
- Trash pickup
- Heavy lifting
- Electrical maintenance
- Work planning
- Building maintenance
- Reliability
- Grounds maintenance
- Materials transport
- Floor maintenance
- Supply management
- Janitorial duties
- Power tool operation
- Supply organization
- Materials organization
- Building maintenance
- Self-motivation
- Spill clean-up
- General maintenance
- Punctuality
- Critical thinking
- Cleanliness
- Site inspections
- Worksite safety
- Preventive Maintenance
- Problem-solving
- Safety procedures
- Work orders
Personal Information
Title: SECURITY AND SAFETY COMPLIANCE ADMINISTRATION
Certification
Licensed Security Guard, New York State
Timeline
Porter/Doorman/Summer Relief
Douglas Elliman
05.2026 - 09.2026
Home Health Aide
CDPAP
06.2021 - Current
Porter
Acquest Development
10.2019 - 05.2022
Security Officer
MCS Consultants Inc
01.2014 - 10.2015
Porter
Prominent Cleaning Corp
02.2013 - 12.2013
Doorman
Starr Security Services
01.2012 - 01.2013
Samuel Gompers Technical And Vocational High School