Steven Shepherd
Prescott,AZ
Summary
Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Circle K
Phoenix, AZ
10.2022 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Pool Service Technician
Pink Dolphin Pool Care
09.2018 - 06.2022
- Customer Service
- Cleaned and maintained residential pools and equipment
- Check and balance chemicals, skim/brush pools, cleaned filters
- Repaired equipment as needed
Pool Service Technician
Krystal Klear Pools
09.2015 - 09.2018
- Customer Service
- Cleaned and maintained residential pools and equipment
- Check and balance chemicals, skim/brush pools, cleaned filters
- Repaired equipment as needed
Rifleman
USMC
09.2011 - 09.2018
- Company Overview: 1st Battalion 5th Marine Regiment
- Lance Corporal
- Occasional squad, team, and platoon leader positions
- Two separate deployments - Okinawa Japan and Darwin Australia
- 1st Battalion 5th Marine Regiment
Back Room Associate
Home Goods
06.2011 - 09.2011
- Customer Service, help customers move furniture to vehicles
- Unload trucks, load tanks
- Build and prep product to go onto the floor
- Stock shelves
Education
High School Diploma -
Barry Goldwater High School
01.2011
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
References
- Amanda Fonce, 623-332-9726
- Paul Souza, 602-326-1680
Timeline
Customer Service Representative
Circle K
10.2022 - 05.2023
Pool Service Technician
Pink Dolphin Pool Care
09.2018 - 06.2022
Pool Service Technician
Krystal Klear Pools
09.2015 - 09.2018
Rifleman
USMC
09.2011 - 09.2018
Back Room Associate
Home Goods
06.2011 - 09.2011
High School Diploma -
Barry Goldwater High School