Steven Shepherd
Muncie,IN
Summary
Eleven years experience of operating transit buses.
Overview
11
11
years of professional experience
Work History
Transit Bus Operator
Muncie Indiana Transit System
Muncie, IN
01.2012 - Current
- Transported customers to and from Deleware County, Muncie IN.
- Operated with safety and skill to avoid accidents and delays.
- Maintained clean and neat shuttle for passenger comfort.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Followed predetermined routes to consistently meet targets and maintain schedules.
- Followed company policies and procedures and maintained compliance with standards.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
- Provided information about routes, destinations and timelines to inform passengers.
- Adhered to safety regulations to verify wellbeing of passengers and fellow drivers.
- Participated in regular training sessions to stay up-to-date on safety regulations and driving techniques.
- Inspected bus for any mechanical issues before departure.
- Diffused potential passenger disputes with fairness and professionalism.
- Aided passengers with disabilities or special needs.
- Participated in helping with answering phones.
- Assisted in presentations about the company.
- Assisted in committee newsletters.
- Assisted management on design of new uniforms.
Education
General Studies
Valencia College
Orlando, FL09.1993
High School Diploma -
Colonial High School
Orlando, FL06.1983
Skills
- Customer Relations Skills
- Mapping Skills
- Gilligs and Newflyers buses
- Trolleys
- Paratransit Vans
- Passenger Interaction
- Area Knowledge
- Bus Inspections
Accomplishments
- 2020 David Werner Recipient Award
Timeline
Transit Bus Operator
Muncie Indiana Transit System
01.2012 - Current
General Studies
Valencia College
High School Diploma -
Colonial High School
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