Steven Shinn
Cape May Court House,NJ
Summary
Never get sick always on time. Hardworker who thrives under pressure and goes above and beyond to create unforgettable guest experiences.many years of experience serving up to 40 dinner guests at an upscale Italian restaurant. Hotel dining and catering professional versed in guest services food and beverage operations. Experienced in large scale events, as well as intimate gourmet dining.Server Highly effective at anticipating and accommodating customer needs. Friendly, punctual and enthusiastic team player.
Overview
38
38
years of professional experience
Work History
Server
Deauville Inn
02.2021 - Current
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Bussed and reset tables to keep dining room and work areas clean.
Server
Hard Rock
06.2018 - Current
- Provided friendly and attentive service.
Bartender Server Outside Services
Union League National
08.2020 - 09.2021
- Served alcoholic and non-alcoholic beverages in a bar environment.
- Anticipated guest needs and provided proactive service.
- Communicated with guests to record orders and assess needs.
Food And Beverage Manager
Ballamor Golf Holdings Corp
01.2015 - 04.2018
- Developed and maintained positive working relationships with others to reach business goals.
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
- Verified cash drawer against the day\'s receipts.
- Assisted co-workers whenever possible.
Outside Services
Ballamor Golf Holding Corp,
03.2010 - 03.2015
Greeted guest,confirmed,tee times,Set guest up with cart, Maintained golf cartsKept work area clean. When guest returned offered club cleaning,and thank themfor visiting.
Gourmet Food Server
Caesars Hotel Casino
01.1987 - 01.2015
- Maintained complete knowledge of restaurant menu, including daily specials.
- Effectively listened to, understood and clarified guest concerns and issues.
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
- Quickly recorded transactions in MICROS system to deliver prompt service.
Education
Associate of Arts - Business
Atlantic Cape Community College
Mayslanding2002
Skills
- Top-tier, full-service dining background
- Quick problem solver
- Thrives in fast-paced environment
- Up-selling capability
- Organized and efficient server
- Courteous, professional demeanor
- Cash handling expert
Timeline
Server
Deauville Inn
02.2021 - Current
Bartender Server Outside Services
Union League National
08.2020 - 09.2021
Server
Hard Rock
06.2018 - Current
Food And Beverage Manager
Ballamor Golf Holdings Corp
01.2015 - 04.2018
Outside Services
Ballamor Golf Holding Corp,
03.2010 - 03.2015
Gourmet Food Server
Caesars Hotel Casino
01.1987 - 01.2015
Associate of Arts - Business
Atlantic Cape Community College
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