Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

STEVEN SIEMERS

Huron Twp.,Michigan

Summary

Quality-focused Field Service Lead offering nine years of field service experience. Detail-oriented and proactive with diligent and focused approach to managing projects, reviewing work and coordinating call responses. Maintains strong internal, supplier and customer relationships for maximum effectiveness.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Lead Field Service Technician

Integrated Power Services
12.2019 - Current
  • Improved customer satisfaction by promptly addressing and resolving field service issues.
  • Increased team efficiency through clear communication and regular training of junior technicians.
  • Consistently met deadlines for repairs and maintenance, ensuring minimal downtime for clients.
  • Streamlined processes for troubleshooting and repair, resulting in faster response times.
  • Developed strong relationships with clients by providing exceptional customer service and support.
  • Managed inventory of spare parts and equipment, reducing delays due to lack of resources.
  • Ensured safety compliance in all work activities, minimizing risk of accidents or injuries on the job site.
  • Mentored new hires, sharing industry knowledge and best practices to strengthen the team''s capabilities.
  • Promoted a culture of continuous improvement by encouraging team members to share ideas for process enhancements.
  • Collaborated with sales teams to identify upselling opportunities based on client needs and system requirements.

Field Service Technician

Integrated Power Services
03.2014 - 06.2015
  • Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
  • Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
  • Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
  • Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
  • Enhanced customer satisfaction with timely troubleshooting and resolution of generator issues.

Field Service Technician

Integrated Power Services
06.2015 - 12.2019
  • Enhanced equipment reliability by performing regular preventive maintenance and troubleshooting complex electrical systems.
  • Reduced downtime for clients by swiftly diagnosing and repairing electrical issues in the field.
  • Interpreted test information to resolve design-related problems.
  • Created, aligned, and optimized electrical instrumentation and testing equipment.
  • Modified, maintained, or repaired electronics equipment or systems to achieve proper functioning.
  • Disconnected and removed motors and Generators.
  • Inspected equipment for defects and safety hazards and completed necessary repairs.
  • Reduced downtime by troubleshooting and resolving technical issues in a timely manner.
  • Improved equipment efficiency by performing regular maintenance on machinery and mechanical systems.

Railroad Heavy Equipment Operator /General Foreman

Alfonsi Railroad
01.2011 - 10.2013
  • Increased productivity by operating heavy machinery such as backhoes, bulldozers, and excavators for various construction projects.
  • Ensured timely project completion with efficient execution of excavation, grading, and site preparation tasks.
  • Collaborated with team members to complete complex projects, utilizing strong communication skills and problem-solving abilities.
  • Reduced downtime through proactive diagnosis and troubleshooting of mechanical issues on heavy equipment.
  • Assisted in training new hires on proper operation techniques and safety procedures for various pieces of heavy equipment.
  • Facilitated smooth transitions between job sites by transporting heavy equipment using flatbed trucks or trailers when necessary.
  • Remove debris and leveled ground to prepare job sites for construction projects.
  • Kept machinery in proper working order by repairing and replacing malfunctioning parts.
  • Moved equipment between job locations using truck and trailer.

Education

Associate of Applied Science - Alternative Energy

MIAT College of Technology
Canton, MI

High School Diploma -

Huron High School
New Boston, MI

Skills

  • Mechanical and Electrical Aptitude
  • Team Supervision
  • Schematic Interpretation
  • Teamwork and Coordination
  • Professional Demeanor
  • Problem-solving abilities
  • Project Management
  • Safety assessment
  • Work Order Management
  • Customer Service
  • Equipment Installation
  • Relationship Building
  • Training and mentoring

Certification

  • Certified Rigging Level 2
  • OSHA 10 / OSHA 30
  • MSHA Trained
  • Confined Space
  • Basic Plus
  • DISA
  • TWIC
  • Arc Flash
  • Overhead Crane and Planning
  • Advanced PDMA
  • PRUFTECHNIK Advanced Alignment Trained
  • Fall Protection and Rescue


Timeline

Lead Field Service Technician

Integrated Power Services
12.2019 - Current

Field Service Technician

Integrated Power Services
06.2015 - 12.2019

Field Service Technician

Integrated Power Services
03.2014 - 06.2015

Railroad Heavy Equipment Operator /General Foreman

Alfonsi Railroad
01.2011 - 10.2013

Associate of Applied Science - Alternative Energy

MIAT College of Technology

High School Diploma -

Huron High School

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STEVEN SIEMERS