Steven Smith
Fyffe,AL
Summary
Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Overview
32
32
years of professional experience
Work History
Supervisor
D Richardson On Site Welding
Crestview, United States
02.2005 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
Customer Service Representative
Smith Iron Works
Fort Walton Beach, FL
04.2000 - 03.2005
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Manager
EZ Serve
Destin, FL
02.1996 - 04.2000
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Approved regular payroll submissions for employees.
- Conducted monthly inventories of raw materials and components on work floor.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
Manager
Sonic
Shalimar, FL
01.1994 - 03.1996
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
Manager
Hardee's Restaurant
Destin, FL
02.1992 - 01.1995
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Conducted monthly inventories of raw materials and components on work floor.
- Recorded inventory sales into organization's weekly income report.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades
Education
High School Diploma -
Choctawhatchee Senior High School
Fort Walton Beach, FL05.1994
Skills
- Performance Tracking and Evaluations
- Driver Routing
- Employee Coaching and Motivation
- Job Assignments
- Scheduling and Coordinating
- Resolving Complaints
- Managing Operations and Efficiency
- Safe Work Methods
- Priority Management
- Shift Coverage
- Punch Lists
- Circular Saws
- Employee Performance Management
- Supervising Employees
- Layout Support
- Payroll Preparation
- Monthly Inventory
- Leading Crews
- Training Manuals and Processes
- Leadership
- Welder
Timeline
Supervisor
D Richardson On Site Welding
02.2005 - Current
Customer Service Representative
Smith Iron Works
04.2000 - 03.2005
Manager
EZ Serve
02.1996 - 04.2000
Manager
Sonic
01.1994 - 03.1996
Manager
Hardee's Restaurant
02.1992 - 01.1995
High School Diploma -
Choctawhatchee Senior High School
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