Steven Smith
Smyrna,TN
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
20
20
years of professional experience
Work History
Licensed Insurance Agent
US Health Advisors
05.2023 - Current
- Calculated quotes and educated potential clients on insurance options.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Obtained underwriting approval by completing application for coverage.
- Provided coverage option information to assist clients in protecting assets.
Courier
T-Force
08.2022 - Current
- Answered customer inquiries regarding shipments and provided updates on package arrival.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Drove safely at all times to avoid accidents and harm.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
Retail Store Manager
T-Mobile
04.2009 - 12.2021
- B2B Account management
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Sales training program development
- Daily, weekly and monthly coaching with every team member
Assistant Retail Store Manager
T-Mobile
04.2007 - 05.2009
- Trained and managed associates in customer service and sales techniques.
- Assist team in closing sells
- Assisted Manager in interview process of prospective employees and provided feedback.
- Oversaw and managed operational and financial projects to deliver on time and within budget limitations.
- Lead the #1 store in YOY growth
Retail Sales Representative
T-Mobile
05.2003 - 05.2007
- Business to Business selling
- Customer account management
- Sales process development
- Performing Account Audits
- Maintain 139% to plan over the 4 year period
- Top 10% in Prime conversion in 2005
Education
University of Wisconsin - Milwaukee
Milwaukee, WIBusiness Management
Tennessee State University
Nashville, TNSkills
- Account Management
- Project Management
- Training Program Development
- Outside Business Sales
- Decision-making skill
- Strong multi-tasking
- Coaching and mentoring
- Business Development
- Relationship building
Timeline
Licensed Insurance Agent
US Health Advisors
05.2023 - Current
Courier
T-Force
08.2022 - Current
Retail Store Manager
T-Mobile
04.2009 - 12.2021
Assistant Retail Store Manager
T-Mobile
04.2007 - 05.2009
Retail Sales Representative
T-Mobile
05.2003 - 05.2007
University of Wisconsin - Milwaukee
Business Management
Tennessee State University
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