Steven Soctomah-Holmes
Bangor,ME
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
General Manager
Rugged Roots Trading Post
12.2025 - 08.2026
- Contract job.
- Oversaw daily operations, ensuring efficient inventory management and customer service excellence.
- Developed strategic marketing initiatives to enhance brand visibility and drive sales growth.
- Mentored and trained staff, fostering a collaborative and high-performance work environment.
- Implemented process improvements, resulting in streamlined workflows and increased operational efficiency.
Director of Retail Operations
East Coast Cure
08.2023 - 12.2025
- Oversaw daily operations to enhance customer experience and drive sales growth.
- Developed and implemented operational strategies to streamline inventory management processes.
- Led cross-functional teams to optimize store layouts, improving product visibility and accessibility.
- Analyzed sales data to identify industry trends, informing strategic decisions for promotional campaigns.
- Trained all new employees and managed multiple locations
Manager, Sales and Customer Support
Firestorm Orono (Adult Use)
08.2021 - 08.2023
- Open & close the shop
- Train new employees/coordinate staff, ensuring all needed breaks are taken.
- Managing/reconciling inventory in METRC & other POS systems so all products in store are accounted for.
- Recording sales/deciding what product to order for the store.
- Assist the GM on all tasks related to management. (General store upkeep, scheduling, etc.)
- Analyze the current adult use-market to assess what customers like to see in new products.
Bud Tender
New England Reserve (Medical)
02.2020 - 08.2021
- Ensured that sales floor is adequately stocked with product.
- Answers and addresses all customer question/concerns.
- Created promotional materials such as flyers to promote events & new products at the dispensary
- Remained updated on new products and state regulations.
Agricultural Laborer
Pharmboyz
07.2018 - 07.2019
- Operated various farm machinery, ensuring safe and efficient crop production.
- Implemented pest control measures to protect crops from infestations.
- Assisted in planting, cultivating, and harvesting diverse agricultural products.
- Monitored soil conditions and provided recommendations for nutrient management.
Education
BBA - Supply Chain Management
University of Maine Presque Isle
Online09.2026
Skills
- Problem resolution
- Operations management
- Team player
- Staff training/development
- Inventory control
- Customer relationship management
- Training and development
- Customer relations
- Team leadership
- Efficient multi-tasker
- Effective leader
- Management
- Operations oversight
- MS office
- Maintaining compliance
Personal Information
RETAIL MANAGEMENT/ SUPPLY CHAIN MANAGEMENT/ OPERATIONS MANAGEMENT
Timeline
General Manager
Rugged Roots Trading Post
12.2025 - 08.2026
Director of Retail Operations
East Coast Cure
08.2023 - 12.2025
Manager, Sales and Customer Support
Firestorm Orono (Adult Use)
08.2021 - 08.2023
Bud Tender
New England Reserve (Medical)
02.2020 - 08.2021
Agricultural Laborer
Pharmboyz
07.2018 - 07.2019
BBA - Supply Chain Management
University of Maine Presque Isle