Steven Spickelmire
Seattle,Washington
Summary
Dynamic professional with over 15 years in the insurance and customer service sectors. Proven ability to develop tailored insurance solutions and guide clients through complex claims processes. Dedicated to proactive teamwork and delivering exceptional client experiences.
Overview
34
34
years of professional experience
Work History
Insurance Broke
Self Employed Independent Licensed Insurance Broker
Seattle, WA
08.2009 - Current
- Developed customized insurance solutions tailored to client needs and risk profiles.
- Conducted thorough market research to identify optimal coverage options for clients.
- Provided expert guidance on claims processes, ensuring timely resolution for clients.
Family Services Specialist
Dignity Memorial - Forest Lawn Cemetery and Funeral Home
Seattle, WA
01.2010 - 06.2017
- Coordinated logistics for memorial services, ensuring seamless execution of family requests and preferences.
- Assisted families in navigating funeral arrangements, demonstrating compassion and attention to detail throughout the process.
- Assisted families in making pre-planing funeral arrangements. Including purchase of burial plots, funeral plans or cremation plans as appropriate.
Boat Yard Manager
Canal Boatyard
Seattle, WA
04.2003 - 10.2008
- Oversaw daily operations of boat storage and maintenance, ensuring optimal use of yard space.
- Managed scheduling and workflow for boat repairs and services, enhancing turnaround times.
- Trained staff on safety protocols, equipment handling, and operational best practices.
- Implemented inventory control measures to track supplies and materials efficiently.
- Coordinated communication between clients and service teams, fostering strong customer relationships.
- Managed a team of yard staff, delegating tasks effectively for optimal productivity and performance.
Yacht Broker
Greathouse Yachts and Services
Seattle, WA
04.1992 - 09.2008
- Facilitated yacht sales by providing expert market analysis and client consultations.
- Cultivated strong relationships with clients, enhancing customer satisfaction and loyalty.
- Negotiated contracts and agreements to ensure favorable terms for clients and company.
Education
Associate of Science - Computer Programming
Griffin College
Seattle, WAAssociate of Science -
University of Washington
Seattle, WASkills
- Proactive team player
- Sales presentations
- Claims handling
- Driven
- Life and health insurance
- Property insurance
- Award-winning sales professional
Timeline
Family Services Specialist
Dignity Memorial - Forest Lawn Cemetery and Funeral Home
01.2010 - 06.2017
Insurance Broke
Self Employed Independent Licensed Insurance Broker
08.2009 - Current
Boat Yard Manager
Canal Boatyard
04.2003 - 10.2008
Yacht Broker
Greathouse Yachts and Services
04.1992 - 09.2008
Associate of Science - Computer Programming
Griffin College
Associate of Science -
University of Washington