Steven Stedman

Provided new and used electric industrial vehicles to customers in the San Bernardino Region. Provided allied equipment within the same region. Worked with customers to maintain their fleets using service analytics and consistent monitoring of fleet conditions and expected service needs. Assisted and worked with parts, service, and other departments to assist those departments and customer fleet management in maintaining budgets or handling billing issues. Worked closely with the service department to ensure quick and accurate handling of shop and field repairs, as well as new equipment deliveries. Maintained a large list of customers and national customers using CRM and analytic software. Maintained a personal budget for marketing, sales, and business-related costs. Mentored team members, enhancing their sales techniques and product knowledge.

Assist the Product Support Managers, Parts Supervisors, and Service Supervisors in providing customer service for Hyster Big and Jumbo Trucks. Provide price quotes to local and national account customers for parts, service, and sales of Big and Jumbo Trucks and related equipment. Provide after-market sales support for the parts and service departments. Made cold calls and engaged in business-to-business sales for potential new Big and Jumbo Truck Customers. Proactively monitored customer fleet repairs and maintenance using telematics and service data analytics. Promoted and sold telematics subscription renewals, extended warranties, and planned maintenance plans. Managed a customer base and sales using CRM software. Managed or helped manage telematics for some large fleets of Big and Jumbo Trucks at the Long Beach Ports.

Managed appropriate levels of parts inventory and work in process. Established and communicated goals to parts and service department employees as well as product support personnel. Forecasted regional sales and monitored the expenses of the branch and region. Maintained parts and service staff levels and coached members on internal and external customer needs. Directed hiring of product support personnel and trained and monitored PSR sales and activity. Monitored and maintained safety requirements and training for the branch. Part of the overall safety training group for Southern California. Maintained customer relations for all departments in the Orange County Region.

Managed appropriate levels of work in process, and established and communicated goals to service department employees. Forecasted sales and monitored the expenses of the branch and region. Maintained staff levels and coached members on internal and external customer needs. Monitored and maintained safety requirements and training for the branch. Maintained customer relations for the service department in the Orange County Region.

Assisted the Product Support Managers, Parts Supervisors, and Service Supervisors in providing customer service for all of the equipment and projects Johnson Lift provided. Provided price quotes to customers for parts, service, and some types of equipment. Provided after-market sales support for the parts and service departments. Made cold calls and engaged in business-to-business sales. Proactively monitored customer fleet repairs and maintenance using telematics. Promoted and sold telematics subscription renewals, extended warranties, and planned maintenance plans. Managed a customer base and sales using CRM software.

Handling incoming parts requests from internal and external customers. Managing over $1,000,000 in inventory, mobile technician van stock, and customer consignment inventory. Training and safety for customer service and parts counter agents at the Anaheim Facility. Safety Supervisor for all employees at the Anaheim Facility.

Handling incoming parts requests from internal and external customers.