Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
BusinessAnalyst
Steven Stern

Steven Stern

Charlotte ,NC

Summary

Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.

Overview

15
15
years of professional experience

Work History

Sales Representative

Infinity Sales Group
12.2014 - 06.2023
  • Converted Leads for Broadband Accounts into Customers
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Cross sold products from partner companies in order to enhance customer satisfaction
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Utilized CRM software to manage customer accounts and track performance metrics.
  • Developed strong rapport with customers and created positive impression of business.

Marketing and Sales Manager

Safe Glass Corp.
11.2011 - 12.2014
  • Prospected and conducted face-to-face sales calls with business executives throughout assigned territory.
  • Established new accounts through cold calling and personal visits to potential customers.
  • Built strong client rapport to establish diversified network of connections.
  • Negotiated terms and contracts with clients to maintain profitable sales.
  • Collaborated with internal teams to fulfill orders and meet customer needs
  • Exceeded monthly sales targets and quotas consistently.
  • Contacted new and existing customers to discuss ways to meet needs through specific products and services.
  • Visited customer locations to evaluate requirements, demonstrate product offerings.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.

Sales Manager

USA Events
07.2008 - 11.2011
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Evaluated performance against goals and implemented appropriate development plans.
  • Recruited and hired top-level talent to add value and expertise to sales department.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.

Education

Associate of Science - Mathematics

Rockland Community College
Suffern, NY
06.2002

Skills

  • Sales Development
  • Customer Needs Assessment
  • Revenue Generation
  • Sales Closing
  • Business Development
  • Account Development
  • Sales Consultation
  • Lead Prospecting
  • Client Service
  • Customer Service
  • Account Servicing
  • Customer Retention

Accomplishments

  • Successfully launched windshield repair business for DNS Auto Glass in Orlando Fl helping to build that business from the ground up
  • Supervised team of 7staff members at USA Events, helping my team members to achieve both personal and professional goals

Timeline

Sales Representative

Infinity Sales Group
12.2014 - 06.2023

Marketing and Sales Manager

Safe Glass Corp.
11.2011 - 12.2014

Sales Manager

USA Events
07.2008 - 11.2011

Associate of Science - Mathematics

Rockland Community College

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Steven Stern