Steven Stern
Charlotte ,NC
Summary
Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
15
15
years of professional experience
Work History
Sales Representative
Infinity Sales Group
Boca Raton, FL
12.2014 - 06.2023
- Converted Leads for Broadband Accounts into Customers
- Managed customer accounts to secure customer satisfaction and repeat business.
- Cross sold products from partner companies in order to enhance customer satisfaction
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Developed strong rapport with customers and created positive impression of business.
Marketing and Sales Manager
Safe Glass Corp.
Miami, FL
11.2011 - 12.2014
- Prospected and conducted face-to-face sales calls with business executives throughout assigned territory.
- Established new accounts through cold calling and personal visits to potential customers.
- Built strong client rapport to establish diversified network of connections.
- Negotiated terms and contracts with clients to maintain profitable sales.
- Collaborated with internal teams to fulfill orders and meet customer needs
- Exceeded monthly sales targets and quotas consistently.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Visited customer locations to evaluate requirements, demonstrate product offerings.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Sales Manager
USA Events
West Palm Beach, FL
07.2008 - 11.2011
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Evaluated performance against goals and implemented appropriate development plans.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Education
Associate of Science - Mathematics
Rockland Community College
Suffern, NY06.2002
Skills
- Sales Development
- Customer Needs Assessment
- Revenue Generation
- Sales Closing
- Business Development
- Account Development
- Sales Consultation
- Lead Prospecting
- Client Service
- Customer Service
- Account Servicing
- Customer Retention
Accomplishments
- Successfully launched windshield repair business for DNS Auto Glass in Orlando Fl helping to build that business from the ground up
- Supervised team of 7staff members at USA Events, helping my team members to achieve both personal and professional goals
Timeline
Sales Representative
Infinity Sales Group
12.2014 - 06.2023
Marketing and Sales Manager
Safe Glass Corp.
11.2011 - 12.2014
Sales Manager
USA Events
07.2008 - 11.2011
Associate of Science - Mathematics
Rockland Community College