Steven Struse
DESMOINES,IA
Summary
Detail-oriented Service Technician with proven history of testing and
evaluating service options to offer quality resolutions. Frequently
commended for completing service orders quickly and maintaining
accuracy in documentation. Committed to providing superior service and
clear client communication.
Overview
1
1
year of post-secondary education
11
11
years of professional experience
Work History
HVAC Technician
Comfort Systems Midwest
Ames, Iowa
07.2024 - 05.2026
- Performed routine maintenance on heating and cooling equipment.
- Diagnosed and repaired HVAC system malfunctions effectively.
- Collaborated with clients to understand their HVAC needs and preferences.
- Ensured compliance with safety regulations during installation and repairs.
- Performed preventive maintenance on HVAC systems to ensure peak performance and energy efficiency.
- Repaired or replaced defective parts such as compressors, motors, fans and other components in heating and cooling systems.
Service Technician
Copy Systems Inc.
Ames, IA
01.2022 - 06.2024
- Maintained and repaired office equipment across multiple client locations.
- Diagnosed technical issues and provided effective solutions for customers.
- Collaborated with team members to streamline service processes and workflows.
- Conducted routine preventive maintenance on various copier models.
- Trained new technicians on equipment handling and repair techniques.
- Managed inventory of spare parts and ordered supplies as needed.
- Documented service calls and maintained accurate records of repairs performed.
- Communicated with clients for outstanding customer service and to increase repeat business.
DOT Courier
Federal Express
Des Moines, CA
01.2015 - 01.2021
- Delivered packages efficiently within designated routes and timeframes.
- Managed daily logistics, ensuring accuracy in package handling and delivery.
- Operated delivery vehicles following safety regulations and company policies.
- Maintained vehicle cleanliness and conducted routine maintenance checks.
- Utilized handheld devices for tracking shipments and confirming deliveries.
- Assisted in training new couriers on company procedures and best practices.
- Conducted pre-trip inspections on vehicles prior to each shift start time.
- Adhered strictly to traffic laws while driving a commercial vehicle.
- Met deadlines while adhering to DOT regulations regarding hours of service.
- Executed proper paperwork procedures related to deliveries, including invoices, bills of lading.
- Communicated effectively with dispatch personnel regarding route changes or delays.
Education
Associate of Science - Information And Communication Technology
Des Moines Area Community College
Ankeny, IA 01.2013 - 06.2014
Skills
Detail-Oriented Service Technician experienced in testing and evaluating service options to deliver quality resolutions Completed service orders efficiently while maintaining accuracy in documentation Focused on providing superior service and fostering clear communication with clients
Detail-Oriented Service Technician experienced in testing and evaluating service options to deliver quality resolutions Completed service orders efficiently while maintaining accuracy in documentation Focused on providing superior service and fostering clear communication with clients
Timeline
HVAC Technician
Comfort Systems Midwest
07.2024 - 05.2026
Service Technician
Copy Systems Inc.
01.2022 - 06.2024
DOT Courier
Federal Express
01.2015 - 01.2021
Associate of Science - Information And Communication Technology
Des Moines Area Community College
01.2013 - 06.2014