Steven Swartz
Pearl River,LA
Summary
Extensive delivery and distribution operations experience at the United States Postal Service. Proven track record in enhancing team performance through effective training and resource management. Skilled in implementing safety procedures and optimizing workflow, resulting in improved service delivery and compliance with postal regulations. Customer-oriented with a strong focus on operational excellence.
Experienced with overseeing daily postal operations, ensuring timely and accurate mail distribution. Utilizes leadership and organizational skills to maintain high service standards and improve efficiency. Track record of enhancing customer satisfaction and streamlining processes for better performance.
Overview
34
34
years of professional experience
Work History
Postmaster New Orleans
United States Postal Service, USPS
10.2009 - 01.2018
- Managed daily operations to ensure timely and accurate mail delivery.
- Supervised staff, providing training and support to enhance team performance.
- Implemented process improvements to streamline workflow and reduce delays.
- Developed strategies for efficient resource allocation during peak periods.
- Analyzed service metrics to identify areas for operational enhancements.
- Ensured compliance with postal regulations and safety standards across all operations.
- Managed all aspects of post office staffing, including hiring, training, scheduling, and performance management to ensure a high-performing team.
Manager, Post Office Operations
United States Postal Service, USPS
02.2006 - 10.2009
Responsible for operations and performance in 60+ post offices throughout the Louisiana District.
Manager, Customer Service Operations
United States Postal Service, USPS
03.2003 - 02.2006
Managed the retail and delivery operations for all New Orleans Stations.
Station Manager,Main Office
New Orleans Post Office
03.2001 - 02.2003
Managed daily postal operations for large post office.
Station Manager, Lake Forest Station
New Orleans Post Office
10.2000 - 03.2001
Managed daily postal operations in delivery station.
Officer in Charge (Acting Postmaster) Slidell,LA
Slidell Post Office
03.2000 - 10.2000
Station Manager, Drew Station
Lake Charles Post Office
07.1996 - 03.2000
Supervisor,Customer Service
Slidell Post Office
05.1993 - 07.1996
Supervised distribution, delivery and retail operations in local post office.
Distribution Clerk
Slidell Post Office
03.1990 - 05.1993
- Processed incoming mail and packages for distribution to ensure timely delivery.
City Letter Carrier
Slidell Post Office
01.1984 - 03.1990
- Delivered mail efficiently across designated routes, ensuring timely service to residents and businesses.
Education
Master of Arts - Psychology/Counseling
New Orleans Baptist Theological Seminary
New Orleans, LA05-1991
Bachelor of Arts - Sociology
University of New Orleans
New Orleans, LA05-1984
High School Diploma -
Slidell High School
Slidell, LA05-1975
Skills
- Safety procedures
- Postal regulations
- Deadline oriented
- Route planning
- Employee training
- Customer-oriented
- Workload management
Timeline
Postmaster New Orleans
United States Postal Service, USPS
10.2009 - 01.2018
Manager, Post Office Operations
United States Postal Service, USPS
02.2006 - 10.2009
Manager, Customer Service Operations
United States Postal Service, USPS
03.2003 - 02.2006
Station Manager,Main Office
New Orleans Post Office
03.2001 - 02.2003
Station Manager, Lake Forest Station
New Orleans Post Office
10.2000 - 03.2001
Officer in Charge (Acting Postmaster) Slidell,LA
Slidell Post Office
03.2000 - 10.2000
Station Manager, Drew Station
Lake Charles Post Office
07.1996 - 03.2000
Supervisor,Customer Service
Slidell Post Office
05.1993 - 07.1996
Distribution Clerk
Slidell Post Office
03.1990 - 05.1993
City Letter Carrier
Slidell Post Office
01.1984 - 03.1990
Master of Arts - Psychology/Counseling
New Orleans Baptist Theological Seminary
Bachelor of Arts - Sociology
University of New Orleans
High School Diploma -
Slidell High School