Steven T. Blunt
Philadelphia,PA
Summary
Dynamic professional with extensive experience at PNC, excelling in project management and compliance. Proven track record in troubleshooting and problem resolution, enhancing operational efficiency. Skilled in financial transactions and vendor management, leveraging Microsoft Office and Oracle applications to drive results and improve customer satisfaction.
Overview
18
18
years of professional experience
Work History
Operations Analyst Sr
PNC
2021.09 - Current
- Executed complex financial transactions using standardized procedures for AmTrust systems, processing federal home loans, dividends, and mortgage-backed securities.
- Reconciled high-value transactions with varying risk levels to ensure accuracy and compliance.
- Acted as escalation point for exceptions, facilitating cross-departmental collaboration to resolve issues.
- Monitored documentation workflows to maintain resources for completing billing cycles.
- Provided expert consultation to internal and external customers.
- Reviewed existing processes to recommend improvements and support implementation.
- Participated in process improvement projects, serving as subject-matter resource, onboarding new hires.
- Audited transaction records to verify accuracy and regulatory compliance.
- Reviewed compliance documents to ensure adherence to company policies and regulations.
- Facilitated communication between departments to resolve operational challenges promptly.
- Provided technical assistance in troubleshooting issues related to operational systems.
- Performed data analysis to identify opportunities for streamlining processes through automation.
- Maintained up-to-date records of all transactions related to operational activities.
- Generated regular reports summarizing the status of ongoing projects or initiatives.
- Analyzed and documented existing business processes to identify inefficiencies and recommend process improvements.
- Identified areas of risk exposure related to operations activities and developed mitigation strategies.
- Created detailed documentation outlining procedures for all operations-related activities.
- Conducted variance analysis to identify discrepancies and recommend corrective actions.
- Researched, analyzed and solved revenue management questions, including forecasting and inventory.
RRT Banking Associate
PNC
2021.01 - 2022.01
- Supported regional branch managers with daily banking operations, enhancing service delivery and operational efficiency.
- Independently opening and closing branches, strictly adhering to institutional protocol and security procedures.
- Executed teller transactions with accuracy and compliance, upholding the Know Your Customer (KYC) standards and regulatory requirements.
- Guided customers on account maintenance, banking products, and financial services, ensuring informed financial decisions.
- Addressed customer inquiries via phone and in person, fostering positive client relationships and satisfaction.
- Assisted clients with loan applications and account inquiries.
- Managed customer accounts and provided tailored financial solutions.
- Facilitated transactions and maintained accurate financial records.
- Educated customers on banking products and services available.
- Collaborated with team members to enhance customer service delivery.
- Resolved client issues promptly to ensure high satisfaction levels.
- Trained new staff on banking procedures and compliance regulations.
- Helped customers understand and use mobile applications and online banking.
- Analyzed customer's financial information to determine the best banking products for them.
- Achieved or exceeded personal sales goals on consistent basis.
- Met with new clients and completed pre-qualification procedures.
- Drove branch sales and portfolio growth by recommending various financial products to prospective customers.
Verizon Mobile manager
Best Buy Inc.
2008.01 - 2021.01
- Developed and managed project plans focused on driving customer sales and satisfaction.
- Defined project scope aligned with customer requirements, ensuring product expectations were consistently met and enhancing customer experience.
- Collaborated with internal and external stakeholders to develop work plans tailored to meet customers' mobile needs, enhancing overall customer satisfaction.
- Delivered customer and sales support by managing pending orders, troubleshooting service issues, and escalating complaints for timely resolution, improving service efficiency.
- Assisted customers in selecting compatible accessories for their mobile devices.
- Monitored order statuses and updated customers and internal databases regarding new or existing products.
- Trained staff on mobile technology features and customer service techniques.
- Planned and scheduled product deliverables, goals, and milestones to ensure smooth operations.
- Maintained store appearance and inventory to optimize customer experience.
- Supported operations in Verizon Mobile Division
- Developed promotional strategies for new mobile product launches and sales events.
- Worked closely with stakeholders to define scope and objectives of projects.
- Monitored performance metrics such as downloads, user engagement, revenue.
- Collaborated with other departments such as sales or operations to ensure smooth functioning of business processes.
- Organized training sessions for users about new features and upgrades.
- Provided assistance in troubleshooting problems on the client side.
- Identified opportunities for product improvement based on customer feedbacks.
- Assessed projects against budgets and timelines, keeping team and assignments on task.
Education
Associate Degree - Buisness Administration
Community College
Phialdelpha2021-12
Bachelor’s Degree - Public Health
Capella University
Skills
- Project management and sales leadership
- Contract compliance
- Vendor management
- Troubleshooting and problem resolution
- Microsoft Office suite
- Excel and PowerPoint
- Outlook and Word
- QuickBooks and Oracle applications
- Lotus Notes
Timeline
Operations Analyst Sr
PNC
2021.09 - Current
RRT Banking Associate
PNC
2021.01 - 2022.01
Verizon Mobile manager
Best Buy Inc.
2008.01 - 2021.01
Associate Degree - Buisness Administration
Community College
Bachelor’s Degree - Public Health
Capella University