Steven Terrant
Lewisville
Summary
Dedicated assistant manager with a proven track record in customer service, team leadership, and problem-solving. Adept at enhancing customer satisfaction and training team members to achieve operational goals. Expertise in money handling, team training, and inventory management, leading to improved service quality and customer loyalty.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Assistant Manager
Culver's Restaurant
Flower Mound, TX
12.2022 - Current
- Supervised daily restaurant operations to ensure high standards of service and food quality.
- Trained and mentored new team members on operational procedures and customer service techniques.
- Implemented inventory management practices to reduce waste and optimize stock levels.
- Enhanced customer satisfaction by addressing feedback and resolving issues promptly.
- Monitored compliance with health and safety regulations, ensuring a safe dining environment.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Non-CDL Delivery Driver
Fisher59
Denton, TX
05.2021 - 09.2022
- Operated non-CDL delivery vehicles to transport goods efficiently and safely.
- Ensured timely deliveries by planning optimal routes based on traffic and weather conditions.
- Conducted vehicle inspections and maintained cleanliness to adhere to safety standards.
- Provided excellent customer service, addressing inquiries and resolving issues during deliveries.
- Developed strong relationships with customers, addressing concerns and ensuring repeat business.
- Managed inventory within the truck, ensuring accurate counts and proper organization of products.
Assistant Manager
Tom Thumb Food and Pharmacy
Lewisville, TX
06.2010 - 04.2020
- Assisted in scheduling staff shifts to maintain optimal coverage during peak hours.
- Collaborated with management to develop promotional strategies that increased sales revenue.
- Analyzed sales data to identify trends and recommend adjustments to improve performance.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
Delivery Driver
Domino's Pizza
Lewisville, TX
10.2016 - 06.2018
- Delivered pizzas efficiently to customers while adhering to traffic laws and safety regulations.
- Managed cash transactions accurately, ensuring proper change and receipt handling for customer satisfaction.
- Maintained delivery vehicle in optimal condition through regular checks and minor repairs as needed.
- Trained new drivers on delivery routes, customer service standards, and operational procedures effectively.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
- Assisted in expediting orders during peak times by aiding kitchen staff with food preparation when needed.
Education
High School Diploma -
Lewisville High School
Lewisville, TXSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Team motivation
- Task delegation
- Team building
Certification
-ServSafe
-Food Safety Certification
-Food Handlers License
Timeline
Assistant Manager
Culver's Restaurant
12.2022 - Current
Non-CDL Delivery Driver
Fisher59
05.2021 - 09.2022
Delivery Driver
Domino's Pizza
10.2016 - 06.2018
Assistant Manager
Tom Thumb Food and Pharmacy
06.2010 - 04.2020
High School Diploma -
Lewisville High School