Summary
Overview
Work History
Education
Skills
Timeline
Generic

Steven Thompson

Cheyenne,WY

Summary

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Shift Manager

Arby's
09.2017 - Current
  • Trained and mentored new employees to maximize team performance.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Excelled in every store position and regularly backed up front-line staff.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.

Overnight Stocker

Walmart
10.2016 - 08.2017
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Inspected floor displays, noted missing items and immediately replenished merchandise.
  • Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
  • Stocked shelves, racks, and cases with new or transferred merchandise.
  • Kept work areas neat, clean and free from debris.
  • Stocked shelves to match planogram images and instructions.
  • Stocked designated items on shelves, end caps and displays.
  • Moved cardboard, plastic ties and other debris from unboxing to trash.

Courtesy Clerk

King Soopers
09.2014 - 06.2015
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Returned unwanted items to correct store locations and restocked shelves.
  • Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
  • Helped customers take merchandise out of store and loaded items into vehicles.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Provided ongoing guest service.

Education

High School Diploma -

Central High School
Cheyenne, WY
05.2015

Skills

  • Accurate Money Handling
  • Verbal and Written Communication
  • Opening and Closing Procedures
  • Cash Handling
  • Payment Processing
  • POS Transactions
  • Performance Motivation
  • Safety and Security Enforcement
  • Customer Experience Management
  • Delegating Work
  • Food Safety and Sanitation
  • Guest Satisfaction
  • Directing Team Members
  • Cash Drawer Balancing
  • Safe Balancing
  • High-Volume Environments
  • Tech Support

Timeline

Shift Manager

Arby's
09.2017 - Current

Overnight Stocker

Walmart
10.2016 - 08.2017

Courtesy Clerk

King Soopers
09.2014 - 06.2015

High School Diploma -

Central High School
Steven Thompson