Steven Thornhill
Fairfax,VA
Summary
Dynamic Management and Program Analyst with extensive experience at the Department of Homeland Security. Proven track record in strategic planning and business process improvement, enhancing operational efficiency by implementing data-driven solutions. Adept at fostering teamwork and collaboration, while mentoring junior analysts to achieve organizational goals. Proficient in Microsoft Office, ensuring effective project execution.
Overview
13
13
years of professional experience
Work History
Management and Program Analyst (GS-0343-14)
Department of Homeland Security Citizenship and Immigration Services
Washington, DC
04.2016 - 07.2026
- Analyzed data trends to inform policy recommendations for immigration processes.
- Developed and implemented workflow improvements to enhance operational efficiency in case processing.
- Collaborated with cross-functional teams to ensure compliance with federal regulations and procedures.
- Streamlined reporting processes by utilizing advanced data analysis tools and software systems.
- Identified systemic issues within workflows, proposing actionable solutions to enhance service delivery timelines.
- Provided expert guidance on program initiatives, aligning strategies with organizational goals and objectives.
- Facilitated effective communication between team members, fostering a positive work environment conducive to collaboration.
- Developed detailed project plans outlining tasks, timelines, dependencies, and resource requirements for successful execution of complex initiatives.
- Reviewed program implementation plans to assess risk and feasibility.
- Implemented quality assurance measures, leading to a significant reduction in errors and rework.
Supervisory Management and Program Analyst
United States Citizenship and Immigration Services
Washington, DC
09.2013 - 04.2016
- Oversaw project management activities, ensuring alignment with organizational goals and timely completion of deliverables.
- Mentored junior analysts, fostering professional development and promoting best practices in data analysis methodologies.
- Monitored program performance against established benchmarks, taking corrective action as needed to realign with desired outcomes.
- Trained team members on new software tools, improving overall productivity and efficiency.
- Managed cross-functional teams, resulting in successful completion of program objectives.
- Identified opportunities for process improvement, resulting in increased operational efficiency across the organization.
- Collaborated with stakeholders to define clear program goals and establish performance metrics.
- Optimized resource allocation through careful analysis of program requirements and constraints.
Education
MBA -
Averett University
Danville, VABachelor of Arts - Economics
University of Maryland, College Park
College Park, MDSkills
- Strategic planning
- Business process improvement
- Requirements gathering
- Risk assessments
- Budget planning
- Proficient in Microsoft Office (Word, Excel, Powerpoint)
- Client relationship management
- Teamwork and collaboration
- Customer service
- Attention to detail
Timeline
Management and Program Analyst (GS-0343-14)
Department of Homeland Security Citizenship and Immigration Services
04.2016 - 07.2026
Supervisory Management and Program Analyst
United States Citizenship and Immigration Services
09.2013 - 04.2016
MBA -
Averett University
Bachelor of Arts - Economics
University of Maryland, College Park